Customer Service Medical

Street address*** *************** ******

Unit **

City placeNorth Providence, StateRI PostalCode02911

401-***-****

********@***.***

ANDREA CARDENTE, CSC

**********@***.***

OBJECTIVE To obtain a position working as a Customer Service Representative, or within a Call

Center Environment

SKILLS Microsoft Office: MS Word, MS Excel, MS Access, Keyboarding, Customer Service

Certified, Highly Organized, Interpersonal skills, Listening Skills, Time Management,

and the Ability to Multi-Task. I have also nineteen years of experience working in a

Call Center

EMPLOYMENT

2008- Operations Specialist, Bank of America

Responsible for the day to day tracking of collateral, titles and UCC filings.

Ensued the proper perfection, research and resolution of varied problems

1999-2007 Correspondence & Appeals Coordinator, Blue Cross Blue Shield / Perot Systems

Data entry, Outpatient claims, reviewing and editing corrections of paper claims

attachments. Determine to pay, deny or hold claims. Billing / Coding rules, and

provide effective communication

1989-1998 Customer Care Representative, Cox Communications

Provide quality customer service through front counter telephone and

Administrative interfacing and Collections

Education

Family Resources Community Action, Woonsocket, RI 2009

Medical Billing and Coding Certificate

Medical Manager Certificate

Medical Terminology Certificate

Medical Coding Certificate

Customer Service Certified

Awards

Blue Cross Blue Shield / Cox Communications-Perfect Attendance

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