Customer Service Manager

Daniel L. Mason

**********@*****.***

**** ******** **. *** **

Cell 317-***-****

Indianapolis, IN 46226

Objective:

Working hard and earning experience for a solid career in the

engineering field. An opportunity with a company that has a long term

employment is my goal.

Education:

ITT-Technical Institute-(Computer Electronic Engineering Technology)

Class of 2006

PC Technology AC/DC Electronics

Digital Electronics Electronic

Devices

Electronic Communications Micro Processors

Experience:

CEC Entertainment- (Tech. Manager)

Chuck E Cheese is the largest provider of children's

entertainment through games and rides.

. Preventive maintenance- Maintaining all equipment necessary

for operations and positive guest experience.

. Show- Maintaining by understanding how the show uses a linux

operating system to run sound, lights, and pneumatic

animatronics.

. Games- Repairing games from lights, and hardware to board

level repair.

. Circuit board repair- Consisting of soldering,

troubleshooting, and component replacement.

. Kitchen Equipment- Maintaining ovens, refrigerators, and

other equipment used for daily operation

Adams Remco- (Service Technician)

Adams Remco is a document solutions Company dedicated to

customer service.

. Troubleshooting hardware (Hard Drive, CPU Board, Laser

Scanners, NIC Cards)

. Installing copiers (Setup, Network, Test)

. Networking: Working with IT professionals to setup equipment

drivers and networking capabilities

. Used Preventive maintenance scheduling to keep machines up to

date through firmware levels and keep a high level of copy

quality

. Stay up to date with certifications through Ricoh, Savin, and

HP

ESCO Communications-(Temporary Technical Assistant)

ESCO Communications is an Indiana based business that is

contracted by business for installation of communication

systems.

. Performed data testing on intercom and network systems

. Constructed speaker taps for immediate install

. Installed intercoms, projectors, televisions, and racks

. Assisted with safety and security hardware

. Utilized soldering skills

Kineticom-(Drive Test Engineer)

Kineticom is a company contracted by cellular service providers

to test service areas.

. Established connections through WAN networks

. Logged non-functional towers and undesirable service areas

. Uploading GPS unit for tracking cell towers to triangulate

positions

. Drove routes on road atlas program and kept continous watch

over logs and connection failures

. Used network to communicate bad towers and logs

Skills:

Networking Troubleshooting

Soldering Customer Service

Time Management Reading Blue Prints

References:

CEC Entertainment- (Tech. Manger)

Jeremy Arant 803-***-****

************@***.***

Adams Remco- (Service Manager)

David Robinson 317-***-****

*******@*********.***

Itt-Technical Institute- (Instructor)

Muhammad Boudaia 317-***-****

********@***-****.***

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