Customer Service Training

Disha Patel

***** **** ***, *** ****, Houston, TX 77084

Cell # 713-***-****

SUMMARY:

• Professional with a Bachelors Degree and over two and a half years of experience

working as a Training Coordinator.

• Adept at developing and maintaining administrative processes that reduce

redundancy, improve accuracy and efficiency, and achieve organizational objectives.

• Highly focused and results-oriented in supporting complex, deadline-driven

operations; able to identify goals and priorities and resolve issues in initial stages.

• Proficient in Microsoft offices suite(word, Outlook, Excel, PowerPoint) Visio,

QuickBooks, MS project, Windows

WORK EXPERIENCE:

Insurance Agency of America Jun’09 to Aug’09

Customer Service Representative

Provided Customer Service for home and auto insurance, etc.

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Quoted, and manage household insurance policies.

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Called on clients, answered phone, provided insurance information.

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Provided support to customers of highly successful agent.

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Prepared binder and certificate of evidence for home owner policy.

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Provided detail report on endorsement and renewals to VP for generating renewal

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offers.

TJ Maxx, Acton, MA Sept’08 to Jan’09

Store Associate –Part Time

Providing excellent customer service.

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Keeping store clean organized and well maintained at every time.

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Handled cash accurately.

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Using creative problem solving method resolved customer issues.

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Performing additional duties as assigned.

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EClinicalworks, LLC Dec’05 to Aug’08

Training Support Specialist/Training Coordinator

(Privately held; 500-1000 employees, a leading Electronic Medical Records Software

Company.)

• Coordinated between support and development team to customize the system as

well as develop new features in the system based on their requirements.

• Coordinated with Training group and operation team to ensure training provided

met requirement.

• Coordinated logistical arrangements for training events and meetings, including

securing facilities and catering, completing materials preparation and participant

travel arrangements, and following up with attendees.

• Responsibilities included analysis of work flow design of the software, training end

user clients to work with the software, implementation of training projects.

• Created models by using MS Excels data analysis program, solver function,

statistical and financial functions as well developed and provided data retrieval

expertise for analysis, decision-making, and reported to Vice President.

• Data management integrity, reports and documentation using excel spreadsheet

(macro, v- lookup, Pivot table, and graph and data manipulation).

• Provided administrative and clerical support to program directors, managers, and

trainers.

• Assisted in preparation of presentations, brochures, flyers and posters, handouts,

mailings, newsletters and letters to participants.

• Handled program inquiries and processing registration and certificates for training

events.

• Attended training events to provide onsite support.

• Maintained training records (Incentives, Time off, Vacations, Bonus).

• Reviewed and approved expense reports to estimate onsite Training budget.

EDUCATION:

Bachelor in Business Administration, GPA: 3.2

Major - Management Information Systems

TECHNICAL SKILLS:

Database: MS Access, C++, Visual Basic, SQL

Operating Systems: Windows 95/98/2000/NT/XP/Vista, MSDOS,

Applications: MS Office 2007 (Word, Excel, Access, PowerPoint, Outlook), MS

Project

Business Application: UML, SDLC, Crystal Report

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