Training Quality Assurance

MARY HATHAWAY-EVANS

* ********* ****** #*** ( Quincy, Massachusetts 02169

832-***-**** or 617-***-**** ( *********-*****@*******.***

TRAINING ( EDUCATIONAL PROGRAMS ( ORGANIZATIONAL DEVELOPMENT

Education professional with more than 10 years of experience developing and

implementing strategies for continuous enhancement of workforce

performance. Able to design and deliver curricula for diverse audiences,

from new employees to executive leadership. Expert at aligning

new and existing educational materials with corporate objectives.

Innovative leader, exceptional communicator with strong analytical skills,

and a proven record of guiding individuals and organizations to excellence

utilizing ADDIE principles.

Continuous Learning ( Strategic Planning ( Needs Assessment ( Performance

Management

Curriculum Design ( Course Evaluation ( Results Tracking/Reporting (

Quality Assurance

Employee Orientation/On-boarding ( Leadership Development ( Change

Management

Team Leadership ( Employee Development ( Organizational

Structure/Restructuring

Written/Verbal Communication ( Custom Content Creation ( Succession

Planning

PROFESSIONAL EXPERIENCE

NATIONAL INITIATIVE FOR CHILDREN'S HEALTHCARE QUALITY (NICHQ), Boston,

Massachusetts ( 2008- Present

Pediatric healthcare institute specializing in quality improvement measures

and access to care. Provides educational services to over 60,000 healthcare

providers and hospital systems nationwide.

Director of Training and Curriculum Development

Oversee national master calendar for educational programs. Analyze training

needs assessment data and lead team in scheduling future projects. Create

and deliver reports on cost-per-unit of training programs, return on

investment, metrics analysis of participant core competencies, and

conference attendance. Direct budget tracking, vendor relations, contract

negotiations, consultation and design of blended learning models, faculty

development, and multimedia programs that support business and learning

development strategies. Create and manage custom content in the areas of

continuous quality improvement measurements, multi-state learning

collaborative systems, and clinical best practice integration curricula in

both hospital and ambulatory care settings.

. Created and launched comprehensive succession planning model to

facilitate internal cultivation of senior management utilized by over

40 community based health centers.

. Lead the team in the content creation, faculty identification,

delivery of materials, and logistical support for an annual conference

attended by over 1000 healthcare professionals.

. Improved program quality and generated additional annual revenue of

$36,000 by upgrading web based training applications to facilitate a-

synchronized learning and perpetual utilization.

HARRIS COUNTY, Houston, Texas ( 2006-2008

Government agency with more than 14,000 employees and an operating budget

of $1.72 billion. Provides services to 4.5 million people in the greater

Houston metro area.

Assistant Director of Training

Direct the creation, content development, delivery, and modification of

educational materials for county and state employees. Work with project

coordinators to identify and mentor peer leaders in various departments and

training programs. Observed training classes and provide feedback to

presenters. Managed an annual budget of $2.12 million. Directly supervised

a staff of 12.

MARY HATHAWAY-EVANS ( Page 2 ( *********-*****@*******.***

. Improved employee satisfaction, increased employee participation by 20%,

and realized annual cost savings of $90,000 by redesigning format and

content of employee orientation program.

. Decreased staff turnover from 35% to 19% and improved efficiency and

efficacy of training programs by creating annual master calendar and

engineering specialized training teams.

. Spearheaded utilization of HRIS integrated software resulting in

increased class attendance, linked course completion to employee merit

increases, and improved tracking realizing a cost savings of $135,000

annually.

. Received Performance Award for creation and implementation of program

resulting in 67% increase in staff completion of state-mandated

certification examination.

CHILD ADVOCATES, INC. /ADVOCACY INCORPORATED (Merged with ADVOCACY INC,

June 2005), Houston, Texas ( 2000-2006

Federally funded court appointed special advocate program for children

along with protection and advocacy system for both children and adults with

disabilities.

Educational Integration Specialist, 2005-2006

Investigated and addressed all Americans with Disabilities Act complaints

and concerns involving training. Instructed business and community groups

in ADA requirements, and made sure these groups had necessary training

services and materials in place. Reviewed and modified training curricula.

Managed annual budget of $780,000. Supervised staff of 10.

. Directed team in development and implementation of 360-degree evaluations

for all agency employees in Texas.

. Guided team in creation of metrics to track participant comprehension for

distance learning, e-learning and blended learning modules used by more

than 2000 people.

. Won statewide award for the creation of a comprehensive disaster

preparation and recovery curriculum for emergency personnel in response

to Hurricanes Katrina and Rita.

Advocacy Coordinator, 2000-2005

Provided training and development services to family court judges,

attorneys, social workers, counselors, case managers, and other

professionals working with children and families. Created and revised

training modules. Partnered with external vendors to provide medical and

clinical training.

. Created annual savings of $388,000 through development of e-learning

initiatives in conjunction with the launch of a learning management

system (LMS) for improved tracking and efficiency.

. Delivered annual savings of $75,000 by leading team that streamlined new

employee, intern, and volunteer orientation program.

. Spearheaded team in design and implementation of online annual training

needs assessment utilized by more than 3,000 participants realizing an

annual savings of $141,000.

. Created and delivered 36 hour custom content for leadership, succession

planning, executive retreats, strategic planning, and mentoring curricula

used by City of Houston.

EDUCATION

Doctor of Philosophy in Political Science

University of Houston, Houston, Texas

Bachelor of Arts in Political Science

West Texas A&M University, Canyon, Texas

LANGUAGES

Cherokee ( Navajo ( Choctaw ( Lakota ( Iroquois

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