Customer Service Marketing
Resume:
Marta Stepanowicz
*** *** ****** ****** ***. ***
Boynton Beach, FL 33436
*********@*****.***
Education
Florida Atlantic University, Boca Raton, FL December 2006
Bachelors of Business Administration, International Business and Marketing
Major
Excellence in Academic Achievement Award
Professional Experience
Regency Marketing (Temporary) November 2009-
Present
Email Marketing Coordinator Boca Raton, FL
. Coordinated and deployed email campaign offers on a daily basis
. Analyzed the performance of multiple email marketing campaigns on a
frequent basis
. Created and updated marketing statistical data on Excel
. Maintained numerical accuracy for all the current campaign offers
. Communicated to clients the performance of their offers and the revenue
associated with each offer
. Worked closely with the email marketing team to strategically devise a
plan of action for each marketing campaign
. Deployed email marketing campaigns containing payday loan offers
. Oversaw that each client received excellent customer service skills
Worldata, Inc. February 2008-May
19, 2009
Marketing Assistant/Coordinator Boca Raton,
FL
. Evaluated, analyzed and coordinated over seventy consumer mailing lists
for various consumer direct mail and email campaigns
. Prepared recommendations using specific demographical and geographical
information
. Analyzed and calculated counts targeting specific market segments for
various campaigns
. Took ownership for client relationships through excellent customer
relationship management skills
. Maintained and updated weekly reports on Excel
. Oversaw that recommendations and count requests were completed within
short deadlines
. Touched base with clients to make sure their expectations were met
. Developed effective and constructive solutions to challenges and
obstacles with the ability to complete
projects on time
. Formulated reports in a timely manner
. Created marketing ideas and themes for marketing meetings on a bi-weekly
basis
. Maintained a team player, positive attitude
. Met very tight deadlines
. Excelled greatly under pressure and in a fast paced environment
. Illustrated excellent leadership skills for various projects
. Maintained high level of integrity as a team player
. Worked with daily minimum supervision
Cambridge Financing Company
January 2007-September 2007
Loan Processor Boca
Raton, FL
. Responsible for 150 pending cases that demanded prioritization based
on initial premium and funding deadline variables
. Evaluated and verified confidential information for every life
insurance case
. Assisted in reducing any grammatical and numerical errors found in
every case through detail-oriented evaluation and implementation to
rectify the error
. Organized and maintained clients' up to date loan process status on
Excel
. Utilized excellent customer service skills at all times
. Initiated and completed a very efficient filing system for every
client's records
. Reported and communicated to in-house sales representatives any
discrepancies discovered in the loan processing stage of a case
. Oversaw that each case reached the funding process
. Strong organizational and communication skills with strong attention
to detail
. Suggested strategic solutions to streamline the Premium Financing
Process
. Assisted the Supervisor in submitting all applications in timely
manner
Phillip Roy Financial February 2004-
December 2006
Administrative Assistant/Personal Assistant Boca
Raton, FL
. Maintained and updated weekly reports on Excel
. Answered managed and direct a multi-phone line system and directed
calls appropriately
. Displayed superior customer service and sales relation skills
. Performed routine office functions: copying, faxing, ordering office
supplies, and updating contact information
. Developed and implemented new marketing strategies to
increase financial product and service awareness
. Communicated to clients the benefits of the Premium
Financing Program and its financial implications
. Evaluated and completed life insurance documentation
. Verified confidential client information
. Worked with minimal daily supervision
. Established and maintained record keeping and a very
efficient filing system
. Developed new marketing concepts/ideas towards the
design of company brochures
. ?raveled with and assisted CEO in making sure all proper
seminar brochures and packets were present at each
Seminar
. Registered seminar guests at seminar locations
nationwide
. Assisted in forming new customer relationships with many
clients
. Multi-tasked and utilized quick problem solving skills
Worldata, Inc. October 2003-
February 2004
Marketing Assistant -College Internship Boca Raton,
FL
. Assisted in determining and recommending a best fit consumer list based
on the target audience
. Prepared and calculated various counts using demographical and
geographical data
. Communicated to list brokers product information and pricing
. Executed various projects in a timely and a proficient manner
Skills
Proficient in Microsoft Office Suite
Fluent in Polish, French and English
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