Project Manager Quality Assurance

Top * Reasons to Hire Me?

*. Change is inevitable! Detect the crevices, identify a strategy, and

effectively bridge them for greater success

2. Achieve people, processes, and technology collectively functioning

more efficiently

3. Aspire to enrich tomorrow

20 years of multi-industry experience working with Fortune 500 companies

and small businesses has taught me that there are very few absolutes and

that change is inevitable. Change never ceases; whether instigated by us,

or thrown upon our backs like an anchor to a battleship. How we react to,

and what we do with change determines our greatest successes or failures.

Success is based upon a discriminatingly defined strategy with foresight

contingency planning.

This is the environment I have successfully thrived in; working with

outstanding people to confront uncertainties and enriching tomorrow. The

old adage of time/quality/resources is today paired with

people/processes/technology. A change in one can have dramatic impact on

the others. Merging these variables is a delicate balancing act that drives

today's operations.

Today's business environment requires more than some preset assembly line

plan. Today is instantaneous, shifting, imperative, and unpredictable. It

requires proficient directing with excellent results oriented skills in a

variety of disciplines.

Strategic Analysis and Planning Solutions Identification and

Implementation

Leadership/Management Technology and processes

Organizational Analysis Sales/Marketing

HIGHLIGHTS OF HOW I CAN MAKE A DIFFERENCE!

Title Years Company Location

President 2005 - KLS Facility Sacramento,

Present Maintenance Corp. CA

Business Solutions 2000 - Intel Corporation Folsom, CA

Manager 2003

Customer Account 1999 - Hewlett Packard Roseville, CA

Manager 2000

Director of Delivery 1997 - HealthNet Sacramento,

Assurance 1999 CA

Senior Consultant 1995 - Deloitte & Touche LLP Sacramento,

1997 CA

Consultant 1994 - Independent Consulting Sacramento,

1995 CA

Consultant 6/93 - Andersen Consulting San

4/94 Francisco, CA

Enlisted 5/89 - United States Navy Monterey, CA

6/92

Strategic Analysis and Planning

. Pioneered a sole source venture to provide all necessary facility

support from janitorial, landscaping, general maintenance, electrical,

HVAC, and general building construction supporting a large real estate

investment trust, multiple homeowner associations, and the State of

California. Within two years I nurtured the business into two regional

offices, $1.4 million in annual revenue, and provided 28 individuals

regular employment. - KLS Facility Maintenance Corp.

Leadership and Management

. Established "Delivery Assurance" organization to elevate client

service responsiveness - By combining groups with direct client

interaction within single management structure we were able to

increase internal customer satisfaction from an average of 6 out of 10

to 9 out of 10 and decreased the time to resolve issues from 3 days to

just less than 1.5 days. Group consisted of User Support, Customer

Projects, Quality Assurance, and Client Relations - 9 direct

management reports with span of control equal to 83 individuals and

annual budget of over $13 million. - HealthNet

. Responsible for new bill formatting processes using DB2 system control

tables. Teams ranging from 2 to 200, consisting of a combination of

consultants and/or client personnel. Teams successfully coded

application and altered clients internal processes to implement a

process allowing the large telecommunications client to begin

appropriately billing for its services and also allowed it to begin

providing this service as an outsource alternative to other entities

increasing their revenue stream by $100,000s. - Andersen

Organizational Analysis

. As the IT liaison within the core transition team for the Foundation

Health and HealthNet merger I worked to identify best practices within

each organization for retention and oversaw the technical and

personnel transition of merging the IT department. - HealthNet

. As the IT liaison within the core transition team for McKesson

Corporation's acquisition of FoxMeyer Drug Co. I oversaw the technical

and personnel transition of merging the IT department. - Deloitte

Solutions Identification and Implementation

. IT project manager of a $2.5 billion government healthcare contract

implementation for Foundation Health (CHAMPUS). Involved the physical

and technical transition of healthcare sites across CA, AZ, HI, and AK

from Aetna as the outgoing service provider. - Deloitte

. Expedited various special projects including the organization,

computerization, and transformation of base training records,

department reports, and correspondence from manual to computer

operation creating a 30% reduction in man hours and an estimated $1.2

million in savings. - US Navy

. Completed a risk assessment of a proposed $8.5 million records

management system for the San Jose Police Dept. determining the impact

on department procedures, staffing, and technology environment. -

Deloitte

Technology and Processes

. As the lead consultant of a data center cost/benefit analysis and

disaster recovery planning engagement with the County of Sacramento,

CA. we evaluated the existing plans to move the data center into an

adjacent new six story building. Our analysis provided County leaders

valuable knowledge regarding new sites accessibility during potential

floods and energy management capabilities. - Deloitte

. Initiated and designed a tutorial program for an estimated $70,000 per

student savings. - US Navy

Sales and Marketing

. Marketed the entire internet applications solutions product portfolio

to internal customers bringing in an additional $3 million in revenue

to this business unit. - Intel

. Successfully competed in an internal Pay-Per-Use environment, expanded

usage of represented products outside of the business unit by 300%. -

Intel

Education/Certifications:

Defense Language Institute, 1989 SCI Security clearance

(US Navy, inactive) Monterey, CA

Regents College of New York 1993 Bachelors, Business Administration, MIS

Albany, NY

General Building Contractor

State of California

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