Sales Customer Service
Resume:
Gabriel L. Montealegre
***************@*****.***
Coral Gables, FL 33133
305-
Temporary FedEx, VISA and LAN Cargo
Miami, Fl
Experience Temporary Contractor Sep 2008 - Feb
2009, Jun 2009 - Aug 2009, Dec 2010 Researched and compared
cargo booking software programs, conducted preliminary analysis
of customer sentiment regarding LAN Cargo's cargo booking engine
Served as principal project coordinator to create a centralized call
center to receive all VISA customer service calls for Latin
American region
Participated in consulting projects analyzing FedEx sales and
volume trends for Latin American customer base and developed/
administered specific customer databases querying data from
multiple resources for market profiling purposes, working
specifically for Analytical Support Department of FedEx
Experience 3M - International Business Development Division
Miami, Fl
Business Development Analyst
Mar 2007 - Sep 2008
Analyzed sales pipeline providing month end sales forecast and
supply chain status regularly reporting and interacting with
Latin American subsidiary management for financial planning
purposes
Key Accomplishments
. Initiated and implemented export sales forecast program to
track over $100 million in annual revenue entire Latin
American region (43 countries in total), creating sales
report when requested
. Provided quality control through coordination with supply
chain starting with 3M manufacturing plants ending with
product export, analyzing of logistics data and
communicating with operations to ensure timely delivery
. Created and managed sales erosion and project management
databases to improve customer retention and project
implementation, value of projects over $20 million
Lanetro Zed - USA Division
Coral Gables, Fl
Product Coordinator
Jun 2006 - Mar 2007
Managed and developed US portfolio of cellular phone
entertainment products. Ensured functionality of operation
systems and managed US website
Key Accomplishments
. Measured product performance to promote and ensure
visibility of top selling and/or new products per target
market, requested product enhancements to adapt to US
market
. Maintained both web and wap (mobile) sites and refreshed
product line up
Vista Publishing Corp
Miami, Fl
Circulation/ Marketing Coordinator
Jun 2005 - Jun 2006 Managed
distribution partnerships with 30 newspapers in major Hispanic
demographic areas
Key Accomplishments
. Administered all circulation activities and reported
related documentation to auditing agency
. Analyzed and provided specific market data to enhance sales
proposals
Education Florida International University
Miami, FL
Master in Business Administration (Evening Program)
Mar 2011
Rollins College
Winter Park,
FL
Bachelor of Arts in International Business; Minor in Economics
May 2004
Other Computers Skills: Software - MS Word, PowerPoint, Excel (High
proficiency), Lotus Notes, MS Project, knowledge in MS
Publisher, Simmons Choices Market Research Program, MAC OS.
Database - MS Access, SQL, Business Objects
Languages: Fluent in Spanish
Contact this candidate