Customer Service Software

EVELYN RODRIGUEZ

**** ******* ****

Pennsauken, NJ 08110

Alt. 856-***-****

Cel.: 787-***-****

Email: *****@*******.***

Computer technician position where

over 10 years of experience will

Objective: add value to operations and customer

service. Will bring a strong work

ethic, great flexibility,

excellent customer service and tremendous energy to

the position.

Excellent knowledge in computer

hardware, software and peripherals

such as central processing units,

monitors, cables, network systems,printer

plotters and modems. Extensive

abilities in operations and technology related to

business and administrative

applications and related hardware and software.

Qualifications updated knowledge in current technology related

to modern applications, networks Summary: and

telecommunications and the equipment and software required to maximize

system support. Highly

experienced in procedures for installing, configuring,

upgrading, troubleshooting. And

repairing applicable software, hardware and

peripherals. Excellent

communication and interpersonal skills.

Education:

1997 - 2001 Bachelor of Business Administration

Major of Computer Information System

Universidad del Este

Carolina, Puerto Rico

Graduated - Suma Cum-Laude (GPA

3.97)

1999 - 2001 Computer Repair Tech Specialist-

Certificate

Advanced Microcomputers

Technologies

San Juan, Puerto Rico

Work experience:

2007 - 2009 Test Evaluator Position

CTB/McGraw-Hill, Inc

Dept. of Education

Delran, New Jersey

2004 - 2007 Computer Tech/Repairs

CR-Tech Computer Services

Sabana Grande, Puerto Rico

2002 - 2004 Computer Tech./repair-assembly

Compaq Direct-Computer Company

Bridgeport, New Jersey

Computer Repair, Software and Hardware

Knowledge,

Operating Systems, Windows 98, Me, 2000 PRO, NT,

XP,Vista.

Skills: Computer Prog- Visual Basic.

Programs like:Word, Excel,

Power Point, Java, Publisher and

others. Customer service

oriented, sales techniques. Good communication and

ability to

work with people. Team player and fast learner.

Bilingual: Speak, Read and Write English and

Spanish fluently.

References: Available upon request.

Contact this candidate