Engineer Technician

Michael Doll

**** ****** ***.? Dayton, OH *****.? 937-***-****

************@*****.***

PROFESSIONAL SKILLS

Creative problem solving Business and IT background Self-starter

High energy Dependable Trustworthy

Proactive and thorough Desire to excel Effective communicator

Flexible Windows 98, 2000 XP & Familiar with entire MS

Vista Suite

Quickly adapt to new Confident public speaker Small group leadership

situations

PROFESSIONAL EXPERIENCE

DHL Express (2006 - 2009) - IS Field Engineer

. Configure and install shipping systems on customer premises

. Including integrating with customers' back-end database systems using

java-scripting

. Received 100% on customer satisfaction survey conducted by management

. Research and determine business and technical requirements for the

development, modification, and expansion of new and current DHL-

provided shipping systems

. Serve as liaison with company and customer

. Automation support and training

. Coordinating resources from customers and DHL

. Shipment tracking

. Diplomatic crisis resolution and mediation towards customer retention

LexisNexis (2004 - 2006) - Hardware Technician and Coordinator

. Installation Coordinator

. Working with active directory - adding & removing users, resolving

permissions issues

. Manage schedule for team of install technicians

. Maintain inventory of hardware for installation team in multiple

locations on/off campus

. Training interns and co-ops

. Hardware Technician

. Laptop, Desktop and Printer repair (Dell and HP Certifications)

. Install computer workstations and various PC applications

. Train clients on operation of computer equipment and process for

software troubleshooting

. Installing and testing operating systems and applications - Windows

and MS Office

EDUCATION

Miami University (Oxford, Ohio)

Bachelor of Arts Mass Communication; focus on public

relations

Senior Capstone project : Public Relations

campaign for a new elegant dining restaurant in Oxford, Ohio

References available upon request

Contact this candidate