Manager Human Resources
Resume:
Ana Denise Smith
P.O. Box ****, Danville, CA ****6
**********@*******.***
CAREER FOCUS : A challenging position in where I can contribute to the
growth of an organizations success in talent management and work with
employee programs.
SUMMARY OF QUALIFICATIONS & PROFESSIONAL EXPERTISE
. Unique combination of recruiting and coaching skills with extensive
knowledge and experience in developing and implementing recruiting
infrastructures.
* Staffing & * Organized Community Outreach
Recruitment/all levels Programs
* Managed Vendor * Benefits Expert/Change
Relationships Management/Re-organization
* Coaching & Career * Leading Recruiting Initiatives
Counseling * Talent Management/HR Generalist
* Proficient in Taleo, Experience
many ATS systems * Manage Full Life Cycle
* Government Recruitment Process
regulations/policies * Experience with Benefit
* Knowledgeable with Enrollment Systems
SAP/Peoplesoft
AAA (California State Automobile Association, Insurance) WALNUT CREEK, CA
Recruiter IV July 2009 - Present
. Responsible for recruiting highly specialized, senior level
professional, technical, and management positions within Shared
Services cross-functionally.
. Provide custom staff planning consultations and staffing strategy to
all clients.
. Identify talent pools and recruitment trends. Monitor reports on the
staffing landscape and the impact to business. Recommend
solutions/strategies to address gaps.
. High level of commitment and follow-through to team members, clients,
management, and business units. Act as a mentor, provide direction,
training, and development opportunities to colleagues and subordinate
staff. Monitor metrics, performance, and work progress of
subordinates and recommend adjustments as required. Manage high
volume of various positions with great success. Manage contingency
workforce program regarding contractors/direct placement.
COMCAST CORPORATION, LIVERMORE, CA
Human Resources Talent Consultant (contract) February 2009 - June 2009
. Hired as a Consultant to quickly initiate a staffing plan and model to
onboard/hire a 60 FTE Direct Sales team for the California Market.
Networked, hosted job fairs and developed a successful pipeline.
Sourced talent for high level Executive Leadership opportunities.
. Worked as a HR Project Manager to reorganize an entire department.
Coordinated and developed future opportunities for Comcast high
potentials. Coached and developed potentials on careers.
DELOITTE & TOUCHE, SAN FRANCISCO, CA
National Talent Acquisition Manager/Coach
June 2007 - February 2009
. Managed Internal Mobility Program for Deloitte US Firms in developing
high potentials.
. Develop and facilitate training programs/workshops related to
behavioral interview techniques, workshops/seminars on career-related
topics via in-person, virtual and e-learning facilitation
methods. The workshops encompass subjects such as developing a
personal career strategy and plan, sustaining effective relationships
with colleagues and how to coach and be coached for more effective
performance. Developed internal talent into high profile career
opportunities.
. Management & Leadership Development Coaching - provides confidential,
individually customized coaching to support the acceleration of
professional development. Clients engage with their coaches to assess
strengths, competencies and development opportunities necessary for
transition to new roles or future leadership for owning/navigating
their careers.
. Provided confidential coaching support for internal clients seeking
transition within the Deloitte US Firms or International affiliates;
Managed a high volume of daily transition inquires and individual
coaching sessions for all levels of employees cross functionally.
. Vigorously mentored and coached clients during all the stages of
transition process: assessments and prescreening calls, resume
creation and review, job search strategy, network development,
interview preparation and final offer negotiation.
. Counseled and coached employees on career management and helped
internal "high potentials" on leaves of absence to re-enter the work
force within Deloitte. Evaluated performance. Worked closely with
senior leadership to identify opportunities to present these
potentials.
DELOITTE & TOUCHE, SAN FRANCISCO, CA
Regional Recruiting Manager
February 2005 - June 2007
. Responsible for being main point of contact within a Region for hiring
top level talent within all of Shared Services (Marketing, Human
Resources, Operations & Technology), Tax and Financial Services (FAS)
for all of the Pacific Northwest, inclusive of 11 states.
. Partner and consult with leadership to implement firm's strategic
hiring plans.
. Hired for Senior Leadership, Director and Senior Manager levels
primarily.
. Partnered with Campus Recruiting Team to hire in college graduates and
alumni.
. Responsible for the full life-cycle recruitment process. Screen and
refer appropriate candidates to hiring managers, negotiate
compensation packages and onboard new hires. Lead weekly hiring
committee meetings with leadership in each function. Manage on going
req load of 35 - 45 reqs. Averaged 120 exempt hires annually.
Managed all agency relations.
. Developed all sourcing strategies, diversity initiatives and developed
recruiting networks.
WELLS FARGO BANK, SAN FRANCISCO, CA
Recruiting Consultant Contractor
September 2004 - February 2005
. Oversaw the volume recruitment hiring for the Retail Banking
opportunities of Personal Bankers, Retail Branch Banking Center
Managers, Investment Portfolio Managers and Bank Tellers for the
Greater Bay Region. Successfully implemented the recruiting
infrastructure and group interview processes for all retail, private
and commercial banking centers.
COMCAST CORPORATION/AT&T BROADBAND, SAN RAMON, CA
Regional Recruiting Manager/HR Generalist
January 2000 - September 2004
. Primarily hired all Director and Senior VP levels of recruiting for
the organization's various departments in Human Resources, Technology,
Finance, Marketing, Engineering and Operations. Hired and filled
(full life-cycle recruitment) within short time frames, managed
approximately 30 to 140 requisitions. Hired for nonexempt-rolls in
direct sales force, call centers and technology. Principle contact
for hiring all high-level Shared Services positions.
. Negotiated contracts and manage relationships with human resources
service agents and agencies for contracted/temporary staffing
utilization.
. Evaluated total compensation and established targets for job
roles/responsibilities relative to the market. Communicated various
HR initiatives/policies/procedures, laws and government regulations to
employees and management.
. New hire orientations, benefits administration and handled employee
complaints.
. Provided excellent client relationship skills and professional
representation.
. Developed associations with Diversity Organizations and Non-Profit
Organizations to develop talent pools and managed all college
recruiting programs for internships, etc..
. Rolled out new initiatives that supported the organizations visions
and values. Inclusive of employee development, benefits enrollment,
talent management and staffing programs.
. HR Generalist responsibilities included working with employee
entrance/exit processes.
CHARLES SCHWAB CORPORATION
Recruiting Consultant
1999-2000
. Responsible for the full life-cycle recruitment for all Executives,
Directors and Managers within Brokerage Operations, Corporate Marketing,
Human Resources, Technology and Financial Services.
. Screen and refer appropriate candidates, appropriately negotiate
compensation packages and onboard new hires. Hosted job fairs and
conducted community outreach events.
EDUCATION
Experienced in several Applicant Tracking Systems (Brass Ring, Icarian,
Taleo, Green Tree, People Scout, RESTRAC, Resumix, E-Recruit, SAP, Job Fox
and Ceridian). Several certifications in HR related courses regarding
Recruiting, Coaching and Counseling Employees on Career
Management/Development, Behavioral Interviewing courses, Employment Law,
Disabilities, LOA, Workers Comp, FMLA, EOE, Workplace Harassment,
Coaching, Emotional Intelligence, Privacy Training, Background
Investigations, Application Processes, Foundations of Management and
Leadership, International Assignments and Immigration Issues, Ethics in
Action, Understanding your Managers/Partners, Role of the HR Professional,
Foundations of Management and Leadership, Laws of Attraction/Employee
Relations and Professional Services courses.
. Harvard School of Business, HR courses through Deloitte Corporation
. Universidad Centro Americana Juan Jose' Simeon Canas -
Business/Humanities
. Proficient in MS Word and various MS Applications
. Fluent in the Spanish Language, understand conversational Italian
MEMBERSHIPS : Society of Human Resource Management (SHRM), NABA, SF Mayors
Committee
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