Customer Service Insurance Agent
Resume:
Robin L. Sutton
Hilliard, OH 43026
***********@*****.***
Objective: Organized and dependable professional looking to further my
career in customer service as a licensed insurance agent or
account representative, utilizing my extensive training in
medical malpractice, property and liability insurance.
Experience:
11/ 97 - Present Willis of Ohio, Inc. (fka Berwanger Overmyer
Assoc./HRH), Columbus, Ohio
Account Manager
Account service of medical malpractice, property and casualty
insurance
Responsible for $3 million book of business
Licensed Agent for major malpractice and property & casualty insurance
carriers in Ohio
Handle new and renewal business processing including marketing,
invoicing, and summaries
Solicit other lines of business and coordinate work with producers
Work closely with underwriters and clients and have built strong
relationships with both
Work with surplus lines brokers to secure coverage for hard to place
physicians
Department liaison for The Doctors Company
Familiar with AS400 and Sagitta systems
07/94 - 11/97 Northwestern National/Highlands Insurance Co.,
Columbus, Ohio
Assistant Commercial Lines Underwriter
. Responsible for underwriting renewals and the review of endorsements
for the state of Pennsylvania
. Ran reports such as MVR's and D&B
. Reviewed all mail and determined if it needed underwriter review
. Worked directly with producers handling customer service details
04/93 - 07/94 Northwestern National/Highlands Insurance Co.,
Columbus, Ohio
Premium Audit Coordinator
. Responsible for the review and entry of workers compensation audits,
general liability and garage liability for Ohio, Indiana, Michigan,
Pennsylvania and South Carolina
. Worked directly with producers
07/87 - 04/93 Northwestern National/Highlands Insurance Co.,
Columbus, Ohio
Rater/Entry Operator II
. Processing of policy cancellations, endorsements and annual and
monthly auditing of workers compensation policies
. Processing/rating of new and renewal business
. Familiar with commercial ISO manual
12/85 - 07/87 First Choice Haircutters, Columbus, Ohio
Jr. Assistant Manager
. Basic managerial duties including accounting, store operations,
merchandising, inventory, and customer relations.
Education and Training:
. Licensed Ohio insurance agent - #276796
. Continuing education courses (20 hours required every 2 years in Ohio)
. Ohio State School of Cosmetology - Cosmetology license with managers
certificate
. Completed PRISMS based training course on professional problem solving
skills
. Completed self-study course on workers compensation, general
liability, and commercial property rating
. Completed PAAS training class, New York, NY
. Completed Professional Insurance Agents of Ohio Property and General
Liability course
References:
A list of professional references available upon request
Contact this candidate