Sales Technical Writer

NEIL F. PIERSON

OBJECTIVE

A position as a Technical Writer, Editor, Content Developer, or

Proofreader.

PROFILE

. Over 25 years experience in business and technical writing.

. Proven record of consistently delivering accurate, user-friendly

documentation on time and within budget.

. Proven ability to write authoritatively on a variety of subjects for

technical and non-technical audiences.

. Proven ability to write effective sales and marketing and literature,

as well as technical manuals.

. Experienced with on-line media as well as print media.

. Highly proficient in a variety of publishing applications, including

Word, FrameMaker, Illustrator, InDesign, RoboHelp, Photoshop, Acrobat,

SnagIt, Excel, Visio, and PowerPoint.

. Self-directed, with strong analytical, investigative, and interpersonal

skills.

EXPERIENCE

R.R. Donnelley & Sons, Downers Grove, IL www.rrd.com 10/2009-12/2009

(Contract Position)

A diversified provider of publishing, warehousing, and distribution

services.

Position: Desktop Publishing Specialist

Updated a large operating manual for an enterprise-wide warehouse

management application. This update reflected a transition from an AS400

system to a Windows-based GUI. Project required re-design and

reorganization of existing documentation, including all new illustrations.

Nuclear Security Services Corporation Willowbrook, IL

www.nuclearsecurity.com 03/2008-11/2008

A value-added reseller of surveillance systems used by nuclear power plants

throughout North America.

Position: Technical Writer

Designed, wrote, illustrated, and proofread training manuals, operating

manuals, in-house test procedures, and bid proposals. Collaborated with

project managers, engineers, marketing staff, and senior management on a

daily basis. Notable accomplishments include authoring documentation for

the company's first Ethernet-based video surveillance system and an

integrated remote-control weapons system. Also managed document control

function and assisted with QA testing.

Shure Incorporated, Niles, IL www.shure.com 05/1991-02/2007

An industry-leading, ISO 9001:2000 certified manufacturer of audio

equipment.

Position: Senior Technical Writer

Designed, wrote, illustrated, and proofread user guides, spec sheets, and

repair manuals for a wide range of microphone systems, audio mixers,

signal processors, and teleconferencing systems. Created on-line help

files for software products. Set schedules for document development and

production. Coordinated translation of user guides into foreign languages.

Proofread final drafts. Coordinated production and delivery of published

materials.

Other contributions:

. Developed a cost-effective literature inventory scheme to meet growing

localization requirements.

. Helped develop an automated revision control system for the Technical

Writing Department.

. Supplied documentation for submittals to UL, FCC, CSA, IC, and their

equivalents in Europe and Asia.

. Trained new writers in the application and use of Shure products.

. Trained new writers in the use of software tools and Shure editorial

style.

NEIL F. PIERSON

EXPERIENCE (Continued)

Bell & Howell Company, Chicago, IL www.bowebellhowell.com 09/1985-

12/1991

A manufacturer of commercial document storage and retrieval systems.

Position: Marketing Communications Writer

Wrote and illustrated user guides and specification sheets for document

scanners, microfilm cameras, and image retrieval systems. Wrote case

studies, press releases, and articles for quarterly newsletter. Interfaced

directly with outside advertising agency. Assisted with national sales

meetings and trade shows.

Other contributions:

. Conceived, proposed, and installed the Marketing Communications

department's first desktop publishing system, saving over $40,000

annually in outside costs and greatly improving productivity.

. Trained department staff in basic use of desktop publishing software.

. Wrote speeches and created audio-visual presentations for Sales and

Marketing executives.

Andrew Corporation, Westchester, IL www.andrew.com 08/1984-09/1985

A leading manufacturer of antennas, waveguide, towers, and related

equipment.

Position: Technical Writer

Wrote content for installation instructions, specification sheets, and

product catalog.

Other contributions:

. Compiled a training manual for antenna installation crews.

. Authored a series of corporate capability brochures.

Emerson Electric Company Electronics & Space Division, St. Louis, MO

06/1981-08/1984

The government and defense division of Emerson Electric Company.

Position: Technical Writer/Copy Editor

Wrote and edited operation and repair manuals for test equipment used to

troubleshoot various weapons systems, including the TOW II anti-tank

system and the AN/ASG-21 fire control radar aboard B-52H aircraft. All

documents conformed to U.S. military specification MIL-M-38784B. Held DoD

Secret clearance.

EDUCATION

Bachelor of Arts, MacMurray College, Jacksonville, IL www.mac.edu 1975 -

1979

Majors in English, Journalism, and Political Science

COMPUTER SKILLS

Highly proficient in FrameMaker, Illustrator, InDesign, RoboHelp, Word,

Photoshop, Acrobat, SnagIt, Excel, Visio, and PowerPoint. Experienced with

XML.

FOREIGN LANGUAGE SKILLS

Highly proficient in Spanish.

Speak and understand basic Italian.

Speak and understand basic French.

Speak and understand basic Mandarin Chinese.

PROFESSIONAL ASSOCIATION

Society for Technical Communication (STC).

704 Seward St., Unit 3W, Evanston, IL 60202

Tel: 847-***-****

Mobile: 847-***-****

E-Mail: *********@***.***

References provided upon request.

Contact this candidate