Project Management

ATALIA S. YOUNG

***** ***** *****, **** ***, Laurel, MD 20707

301-***-**** ( ********@***.***

SUMMARY

Detail-oriented Project Management professional with experience in managing

and coordinating implementations for major asset management, financial

services and telecommunication firms. Consistently brings greater returns

to employers ensuring that projects are completed on time, within budget

and meet quality standards. Major strengths include organizing, research,

problem solving and analysis. Also good at presenting complex information,

resource planning, integrating and controlling. Proven ability to build

strong relationships with both internal and external customers. Self

motivated and a strong leader who consistently pursues new challenges to

stretch abilities.

EDUCATION

MBA, International Business, Loyola College in Maryland, Columbia, MD, 2008

PMP Test Prep Series: Project Management Certification, Howard Community

College, Columbia, MD, 2006

BBA, Business Management, Howard University, Washington, DC, 2003

Spanish Immersion Program, Instituto de Comunicaci n y Cultura, Oaxaca,

Mexico, 2001

CAREER HIGHLIGHTS

Project Management/Coordination:

. Simultaneously supported on average 8 cross-functional teams consisting

of one or more Project Managers, Analysts, Developers and other

stakeholders throughout several concurrent, moderate to highly complex IT

projects.

. Acted as a liaison with both internal and external entities to ensure

effective communication in the resolution of

administrative and technical issues related to projects.

. Spearheaded newly created process enabling various stakeholders

throughout LMTS to weigh in on potential impacts prior to the proposals'

submission for approvals by the executive committee increasing overall

accuracy of the proposals.

. Managed the departmental Enterprise Disaster Recovery Simulation projects

involving 250 internal and external resources, 186 applications and other

critical components, the largest and most successful test to date.

. Assessed project performance by reviewing the progress of the projects'

completion as reflected in the project plan and also by auditing

artifacts to verify that documentation adhered to SDLC methodology.

. Assisted Projects Managers with weekly status updates that were

distributed to the executive team via the Dashboard report and also as

reflected on the project issues report guaranteeing relevance, accuracy

and timeliness.

. Set up project plans, requested resources on projects and authorized user

access to the projects' SharePoint site.

. Analyzed resource hours reported versus forecasted to address any

discrepancies and mitigate any adverse impact, which reduced the overall

effect on schedule and/or budget.

. Facilitated risk assessment sessions with project teams to create a plan

of action to mitigate any potential project risks.

. Conducted UAT utilizing test scripts for applications implemented for the

PMO, contributing to overall quality.

. Led project to transfer 400 cell phone lines, leading to negotiations to

renew the corporate contract and reestablish relationship as the

preferred provider.

. Successfully spearheaded project with Technology team to create a

specialized, automated process for an unusual customer request to set up

over 5,000 wireless lines on automatic payment with unique

characteristics in the customer code field.

. Transitioned over 500 cell phone lines one-by-one to a new consolidated

pricing structure, meeting a very strict deadline.

. Planned, coordinated and executed office parties, travel arrangements

and other special (personal milestone) events.

Budgeting, Financial Analysis and Reporting:

. Led efforts to reconcile almost $300 thousand in outstanding billed

invoices against customer's payments for 3 prior years, substantially

improving the relationship and collecting payment for remaining

invoices.

. Created monthly price plan analysis reports for National Account

customers resulting at least a 15% increase in revenues.

. Resolved any invoice discrepancies by reconciling invoices billed to any

payments received and/or adjustments required.

. Conducted trend analysis reports utilizing large datasets of user

information and usage data for wireless account customers.

. Provided informal training sessions for team member as the designated

team "guru" on compiling and manipulating large datasets in Excel and

Access for analysis and reporting purposes.

. Explained detailed information about personal finances to clients based

on their customized Financial Needs Analysis.

. Worked one-on-one with PMs to assist in developing budget for upcoming

year.

. Managed team's budget for various office parties, promotional incentives

and travel arrangements for events out of town.

ATALIA YOUNG

Page 2

Business Administration:

. Designed the Proposal Review process SharePoint site and all

corresponding documentation from the ground up with limited prior

experience, which greatly improved project management operations and

departmental communications.

. Alleviated additional risk to the project schedule for a troubled project

by reconciling the testing dates for available resources which eliminated

the need for a 2nd project change request.

. Set up project team meetings, supported audio-visual equipment,

facilitated conference calls, created meeting agendas and maintained log

of actionable items.

. Facilitated project closure meetings regularly to officially closeout the

project and document any lessons learned that improve overall project-

related procedures and increase efficiencies for future projects.

. Managed and coordinated order processing and fulfillment management

activities for large commercial accounts.

. Received and handled order inquiry calls from Sales or Customers relative

to order status or general questions.

. Create event programs, surveys, marketing brochures, agendas,

spreadsheets, presentations, reports and other event/project artifacts

that were utilized by internal and external customers.

RELEVANT EXPERIENCE

04/2009 - 12/2009 MetLife

Rockville, MD

Personal Financial Manager, Sales

01/2008 - 12/2008 Legg Mason Tech Services (LMTS)

Owings Mills, MD

Project Coordinator, Project Management Office

07/2003 - 01/2008 Verizon Wireless

Hanover, MD

Analyst/ Account Liaison, National Enterprise Accounts

(2005 - 2008)

Coordinator, Consolidated Major Accounts (2004 - 2005)

Financial Services Representative, Customer Financial

Services (2003 - 2004)

LICENSES & PROFESSIONAL DEVELOPMENT

Licenses: NASD Series 6 & 63; Life, Variable, Health Insurance; Cosmetology

Company Sponsored Trainings

Computer: MS (Word, Excel, Access, PowerPoint, Outlook, Project, Visio,

Publisher); Adobe; Peoplesoft; Great Plains; SharePoint; HP PPM;

Peoplesoft; Hyperion; Peachtree; Lotus Notes; Early Resolution; Fidelity

(LPS)

Leadership: Core Skills for Developing Leaders, DISC, Behavioral Styles,

Presentation Skills, Business Grammar

Business Knowledge: Asset Management, Life/Health Insurance, Sales Training

(Success Starts Now!), Mortgage 101, Project Management

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