Customer Service Information Technology
Resume:
Jacob Akim-Gordon
**********@*****.***
Objective:
Seeking a Customer Service, PC Technician, or Help Desk position within a progressive organization that
will use my current education and certification within the Information Technology department.
Skills and Abilities:
• Install, configure and maintain various windows operating systems including 2000 XP, and NT.
• Assemble personal computer systems including installation of motherboards, modems,
sound/cards.
• Network cards, CD drives, floppy disks, circuit boards, memory and related peripheral devices.
Troubleshoot and replace faulty hardware including disk drives, network cards, and hard
drives and peripherals.
• Possess in –depth knowledge of computer hardware and software installation
• Excellent communication and customer service skills.
• Proficient in Arabic
• A+ Certification
Education:
ITT Technical Institute, Richardson, Texas March 2009 – Present
Associate of Applied Science Degree Information Technology-Computer Network Systems
Cumulative GPA: 3.75
Employment History:
Charles Schwab, Coppell, TX April 2002-
October -2009 Administrator
• Insert operator on Pitney Bowe Machine and process mutual funds orders for clients.
Adecco February 2002 -
March 2002 Shipping/Receiving Warehouse Clerk
Farmington Country Club June 2000-
November 2000
• Provided Customer Service to Members and Guests.
Contact this candidate