Management Process Improvement

Karen A. Muglia

***** ******* *****, ******** *******, MI 48314

Cellular Phone 586-***-****

************@*******.***

OBJECTIVE:

I am a results-driven professional who desires to utilize and expand my

skills and knowledge concerning enterprise risk management / internal

audit, compliance management, accounting, financial reporting and

analysis, AR / revenue cycle management, AP / purchasing, contract

verification & cost recovery, Sarbanes-Oxley compliance, Model Audit Rule

compliance, accounting /audit team leadership, process improvement and

business development with an innovative and dynamic organization.

SKILLS & QUALIFICATIONS:

. Over twenty-two years of accounting and internal audit & controls

experience, including over eight years in professional consulting

services with CPA/consulting firms, including a Big 4 firm (Deloitte)

and The Rehmann Group

. Have served in high-level positions and have led large teams: Director

in Finance Operations and Internal Audit & Controls, Controller, and

Senior Accountant. Have led long-term audit teams of up to 25

auditors and coordinated audits with up to 50 client locations

. Operational experience across industries including: manufacturing,

healthcare, financial institutions / services, higher education,

energy utility, non-profit / government, gaming and property

management

. Extensive knowledge of all business cycles: AR / Revenue Cycle,

Purchasing / AP, Financial Reporting, Information Technology,

Investments, Treasury / Cash Management, Fixed Assets, Taxes,

Production / Inventory, Human Resources and Payroll

. Provided accounting and audit assistance to mid and smaller healthcare

providers in Michigan, and Model Audit Rule compliance support to

health insurance companies in Michigan

. Experience with GAAP / FASB / IFRS / SEC standards

. Extensive audit planning, creation of audit programs, document

preparation, fieldwork / testing, review of audit work, and completion

of audit reporting

. Have led internal audit and contract verification teams for global

companies

. Heavily involved in Sarbanes-Oxley compliance since 2002: Performed

for all cycles with focus on high risk and significant areas and

accounting, financial reporting and period close processes: risk

assessments, assessed the design of controls, documented controls,

tested the operating effectiveness of controls, identified control

weaknesses, have recommended control improvements and have provided

reporting and presentations to high-level management, boards and audit

committees

. Business development, sales management, forecasting, budgeting and

financial analysis experience

. Proficiency with a variety of accounting, operational and analysis IS

applications: SAP, PeopleSoft, Hyperion, CMS, Great Plains,

QuickBooks, MS Office 2007 and many client-developed systems

. Confidence in working with senior management

. High level of analytical and problem solving ability

. Excellent oral and written communication skills, including

presentations and proposals

EXPERIENCE:

Greektown Casino-Hotel Detroit, Michigan

May 2009 - February 2010

Assistant Director of Internal Audit

. Responsible for ensuring that all compliance audits required by the

Michigan Gaming Control Board are completed in a timely manner

. MGCB Administrative Rule knowledge and possess Level 1 MGCB

Occupational License

. Developed the annual audit plan and schedule

. Manage three internal auditors

. Review work papers and reports to ensure that all risks are addressed

. Focus on complex IT and purchasing audits

. Facilitate control enhancements and process improvements

. Developed service standards for the department and reports performance

metrics to management

The Rehmann Group Troy, Michigan

April 2007 - March 2009

Director of Internal Audit & Controls, Enterprise Risk Management

. Developed and managed the business process risk management practice

within the ERM group

. Provided high-quality services to clients such as: accounting support,

internal audit support, risk assessment, documentation and testing of

controls, Sarbanes-Oxley & Model Audit Rule (for health insurance

providers) readiness, and specialty audits

. Special focus on audits and process improvement efforts for

manufacturing, healthcare/insurance, financial institution, utilities,

services, transportation / logistics and higher education clients

. Assisted mid and smaller healthcare providers with accounting and

internal audit projects, including process improvement related to the

billing / AR / revenue cycle

. Assisted health insurance providers with Model Audit Rule compliance

(Priority Health, Blue Cross Blue Shield)

. Worked closely with senior management to achieve goals and positive

results

. Provided thought leadership by publishing articles and presenting at

speaking engagements

. Developed the sales and marketing materials for our ERM group

Jefferson Wells International Southfield, Michigan

Engagement Manager June 2005 - December 2006

Director, Finance Operations - December 2006 - March 2007

. Provided high quality accounting and consulting services to clients

including Visteon, Magna/Intier, Metaldyne, Advanced Accessory Systems

and GKN. Managed projects and audits with Visteon for over 1 year.

. Supervised professionals in my group of 22 auditors who provided

accounting and internal controls assistance to DTE Energy and ITC.

. Managed multiple engagements focusing on financial and business

process improvement needs, AP/Cost analysis, AR/Price analysis,

consolidation reporting and analysis, inventory management, and risk

management

. Assisted clients with financial reporting process improvements and

financial analysis to improve management's decision-making capability

. Identified and won opportunities with new and existing clients to

achieve growth

. Reported to high-level management of JWI and clients

. Performed office revenue forecasting and budgeting, and other business

performance analysis

. Coordinator of the Service Quality Process for the Michigan offices

. Achieved outstanding results by exceeding expectations in a timely and

cost effective manner

Deloitte & Touche, LLP Detroit, Michigan

Senior Consultant, Enterprise Risk Management May 2004 - May 2005

. Provided high quality risk management services to clients including

ThyssenKrupp Budd, SEMCO Energy, Dow Chemical and Spartan Stores

. Developed long-term risk management strategies, implemented process

improvement solutions, managed Sarbanes-Oxley compliance engagements,

and teamed with management to meet company objectives

. Heavily involved in Sarbanes-Oxley compliance since 2002: Performed

the following for all cycles with focus on high risk and significant

areas and accounting, financial reporting and period close processes:

risk assessments, assessed the design of controls, documented

controls, tested the operating effectiveness of controls, identified

control weaknesses, have recommended control improvements and have

provided reporting and presentations to high-level management, boards

and audit committees.

. Developed and implemented inventory monitoring programs for clients to

improve operations and reporting

. Reported to high-level management of Deloitte and clients

. Achieved outstanding results by exceeding expectations in a timely and

cost effective manner

Jefferson Wells International Southfield, Michigan

Lead Analyst and Engagement Manager May 2000 - May 2004

. Provided high quality accounting and consulting services to clients

including General Motors, DaimlerChrysler, Visteon, State of Michigan,

and TriMas Corporation

. Extensive Purchasing & Cost Recovery Experience - Researched client's

accounting and purchasing systems, developed audit methodology,

trained audit team of 20 auditors, and achieved significant savings

(recovered millions) and process improvements

. Improved client's supply chain management by reducing costs and

increasing efficiency in the procurement and logistics process

. Managed Sarbanes-Oxley compliance engagements and implemented long-

term management strategies

. Reported to high-level management of JWI and clients

. Achieved outstanding results by exceeding expectations in a timely and

cost effective manner

Pilot Industries, Inc. Ann Arbor, Michigan

Senior Staff Accountant December 1998 - May 2000

. Generated financial statements for six large manufacturing facilities

in the U.S. and Mexico

. Implemented and trained other staff on new CMS accounting system

including AP, AR and GL applications

. Analyzed and reconciled large accounts, meeting deadlines in this fast-

paced environment

. Prepared annual audit schedules and assisted with special projects as

needed

National Kidney Foundation of Michigan, Inc. Ann Arbor, Michigan

Controller March 1991 - December 1998

. Responsible for all accounting functions and reporting of this

statewide agency

. Facilitated financial improvements through coordination of the Finance

Committee

. Coordinated annual awards celebration and statewide volunteer program,

demonstrating creativity

. Utilized excellent communication skills with co-workers, board

members, volunteers and the public

Maize & Blue Properties, Inc. Ann Arbor, Michigan

General Accountant July 1987 - January 1991

. Prepared payroll, accounts payable and monthly journal entries at the

Campus Inn Hotel

. Reconciled and analyzed cash and other GL accounts

. Completed tax and food/beverage returns

. Demonstrated flexibility, organizational and problem solving skills

EDUCATION:

University of Michigan Ann Arbor, Michigan

. College of Literature, Science & Arts

. Bachelor of Arts degree - Economics May 1987

. Course highlights include: economics, accounting, computers,

statistics, writing and communications

Deloitte Global Learning Center, Jefferson Wells University & IIA Courses

Certificates of Completion for: Accounting, ACL, Internal

and Operational Auditing, Risk Analysis, Fraud Risk Assessment, IT

Auditing, Business Process Improvement and Consulting Excellence

. CPE credits earned from May 2000 - present

ACHIEVEMENTS:

. Member of the Institute of Internal Auditors (IIA)

. Program Committee Member for the IIA, Detroit Chapter

. Planning Committee Member for the IIA/ISACA Annual Spring Conference

. Proficiency in Italian language

. Taking the Certified Internal Auditor exam in 2010

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