Project Manager Management

SUMMARY

Project manager with over ** years of experience in the IT and telecom

industries and demonstrated leadership in diverse roles, to include

strategic planning, systems integration, system design, process improvement

and organizational development.

QUALIFICATIONS

. Secret Government security clearance

. Experienced in all phases of the SDLC process

. Experienced in Waterfall, Agile and Scrum project management

methodologies

. Proficient in Microsoft Office suite to include Visio and Project

. Skilled in the development and execution of SQL queries and data mining

. Coordinated and conducted QA validation testing

. In-depth knowledge of the Cable Control System (CCS) billing system

. Requirements elicitation, development, analysis and validation experience

. System/network administration and network design and engineering

experience

. Over 16 years of management and supervisory experience

EXPERIENCE

DISH NETWORK, Englewood, Colorado, 2007 - 2010

Senior Business Analyst

. Created/opened seven new CCS agents; prevented potential loss of new

subscribers and facilitated the creation of 7 million new accounts

. Modified CCS billing system security settings and coordinated password

changes for 16,000 internal users; ensured PCI/SOX compliance and avoided

monthly $10,000 fines

CSG SYSTEMS, Englewood, Colorado, 2006 - 2007

IT Project Manager

. Led diverse work groups to the successful implementation of 16 projects -

generated over $3 million in annual revenue

. Conducted periodic project assessments to keep projects on track;

collaborated with cross-functional teams - maintained 100% on-time

project delivery rate

AIR MOBILITY WARFARE CENTER, Fort Dix, New Jersey, 2004 - 2006

Superintendent, Resources Directorate

. Led acquisition of vacant building from U.S. Army; authored statement of

work and procured $120,000 in design funds before fiscal year closeout -

design for $1.3 million renovation & construction project completed three

months ahead of schedule

. Vigorously coordinated building occupancy lease - secured use of 11,000

square foot facility three years before property transfer finalized

. Rewrote $1.6 million support agreement; identified and eliminated

unnecessary services - saved $150,000 in annual fees

621ST AIR MOBILITY OPERATIONS SQUADRON, McGuire AFB, NJ 2003 - 2004

Superintendent, System Administration

. Automated personnel evaluation tracking process; identified pending

reports 60 days out - improved on-time submission rate from 68% to 92%

. Revamped unit training plan; eliminated 300 training tasks - reduced

upgrade training time by two months

. Established new recovery procedures for video outages - reduced recovery

time by 50%

621ST AIR MOBILITY OPERATIONS SQUADRON, McGuire AFB, NJ 2001 - 2003

Superintendent, Deployable C4I Element Alpha

. Planned, designed and installed network supporting 3000 users during

Operation Iraqi Freedom; led 7-man team that installed 22 servers, 500+

workstations, and 10,000 feet of network cable in 45 days

. Designed and implemented network infrastructure upgrade and computer

replacement plan; replaced 40 outdated systems, performed 35 memory

upgrades and increased LAN access speed from 10 to 100 megabits per

second

EDUCATION

. B.S., Information Technology - Emphasis in Management Information

Systems, National American University, Rapid City, SD (121 hours

completed)

. A.A.S., Applied Management, National American University, Rapid City, SD

. A.A.S., Information Systems Technology, Community College of the Air

Force, Maxwell-Gunter AFB, AL

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