Human Resources Customer Service

Michael J. Johnson 507-***-**** **************@*****.***

LinkedIn Profile http://www.linkedin.com/in/michaeljamesjohnson

Accomplishments

V Sourced and hired 300 employees per year creating a diverse

workforce.

V Succeeded in all HR functions at the historic Bryce Canyon

National Park Lodge.

V Initiated improvements on policies, practices, and

productivity by making practical suggestions.

V Solved employee challenges with help by collaborating with

fellow managers.

V Increased retention and a positive moral as a consequence of

satisfying employee needs.

V Developed employee rapport as a result of listening and

learning from different cultures.

V Completed & responded to the Affirmative Action Plan and

reports by decreasing gender gap.

V Minimized Worker's Compensation claims by implementing a

safety program.

V Encouraged environmental practices through training,

advertising, and convenience.

Characteristics

> Exceeds expectations of employers by committing to quality

results.

> Manages teamwork with diligence and perspective.

> Employs hospitality and customer service standards in any

industry.

> Learns quickly in order to accomplish any challenge.

> Makes the most of any opportunity found.

Ambition

Consultant for a recruitment firm placing high-level and executive

professionals.

Passive and direct talent acquisition and placement recruiter.

Sourcing human capital leads via peer networking and social marketing.

Staff augmentation for careers including IT, finance, law, healthcare, and

engineering.

Work for a consulting agency utilizing an ERP system.

Human Resources Developed Knowledge, Skills, and Abilities

Staffing forecast analysis

Posting vacancy advertising

Screening candidate resumes

Cold calling potential recruits

Interview and hire

International J-1 & H2B visas

Orientation classes

Drug test admin certification

Benefits administration

Performance management

Employee housing

Update job descriptions

Revise employee handbook

Comply with EEO and other labor laws

Professional Experience

United States Census Bureau; Rochester, MN February 2010 - Present

Questionnaire Assistance Center Clerk: assist citizens with the

census

Xanterra Parks & Resorts;

Bryce Canyon Lodge, UT March 2008 - November 2009

Human Resources Manager: promoted from within

Zion Lodge, UT October 2006 - March 2008

Human Resources Administrator: transferred from within

North Rim Grand Canyon Lodge, AZ May 2006 - October 2006

Human Resources Housing Coordinator & Activities Director

Self-Employed; April 2004 - May 2006

Certified Trading Assistant and power seller on eBay.com

consignment services, client acquisition, self promotion, HTML

design

Best Buy; Rochester, MN October 2004 - March 2005

Loss Prevention Specialist: customer loyalty, employee shift training

Bentley's Restaurant; Milwaukee, WI Feb 2004 - August 2004

Manager on Duty: serving, hosting, opening, closing, cash drops

Xanterra Parks & Resorts;

South Rim Grand Canyon, AZ El Tovar November 2002 - August 2003

Lead Host: greet and seat guests, ensure customer satisfaction

North Rim Grand Canyon Lodge, AZ June 2002 - November 2002

Security Officer: guest and employee relations, emergency

response

Target; Rochester, MN & Phoenix, AZ November 2001 - April 2002

Assets Protection Specialist: guest service, theft prevention, CCTV

US Air Force; Luke AFB, AZ F-16 AETC Base August 1998 - September 2001

Munitions Systems Technology Journeyman

Supported the world's largest fighter wing assembling munitions.

. Crew Chief supervisor of operations

. Scheduling and Training Monitor

. Technical Order Account Custodian

. Supply Manager

. Munitions Residue Verifier

. Terminal Area Security Officer

Leroy-Ostrander Schools; Leroy, MN September 1995 - May 1998

Local Area Network Administrator: setup, troubleshoot, and install

hardware/software. Instructed faculty on practical uses of computer

software.

Computer/Software Skills

< Lawson HRIS personnel database

< e-Recruiting online application

< Kronos time keeping system

< ADP background checks

< Internet search and keyword know-how

< newsletters, posters, spreadsheets

< Microsoft: Outlook, Word, Excel, Access, PowerPoint, Publisher

Education/Training

Leroy-Ostrander High School Graduate; PSEO (Post Secondary Enrollment

Option)

Riverland Community College PSOE Student; Austin MN

322nd Air Force Basic Training Squadron; Lackland AFB, TX; Graduated with

Honors

363rd Munitions Systems Technology Graduate; Sheppard AFB, TX

Northern Arizona University Business School; Flagstaff, AZ

University of Wisconsin; Milwaukee School of Business

Plan to take HRCI's PHR certification examination in the next testing

window.

Contact this candidate