Customer Service High School
Resume:
Paul M. Williams
email: **.********@*******.*** C: (609)
Strengths:
After 36 years in the Food & Beverage industry, 25 years as a manager, I have developed strong
customer service, analytical, and problem solving skills. My passion for technology,
accompanied with the completion of technical training drives my desire to excel.
Technical knowledge:
Hardware:
IDE, SATA, & SCSI Hard Drives, Raid Controllers, Motherboards, Processors, external devices,
PCI Interface cards, Printers, Scanners, Faxes, VOIP, and Cat 5 Cabling.
Networking:
Cisco routers and switches, Wireless access points, Parabolic dishes, V lans, Subnetting,
Domains, and Permissions.
Operating Systems:
Windows 95, 98, 200, XP, Vista, Server 2003, Server 2008, Dos, Rumba, Winpe.
Programs:
Microsoft Office Suite including Word, Excel, Access, Outlook, Publisher, PowerPoint, Project,
Front Page, & OneNote. Also MS Expressions, Vmware, Photo Shop, Sandra, Sea tools,
MacAfee, visual Studio Meeting Space, Remote desktop, Lotus Notes, Telnet.
Relevant Experience:
Cooperative Technologies Inc., Jackson, NJ
6/9/07– Present PC Support Specialist/Sales
Printer Maintenance.
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Design customized small business network diagrams.
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Provided support for VOIP system.
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Staffing solutions.
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Provided technical support for clients.
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ING Security Life of Denver, Denver, CO
5/1/2001 2/28/03 PC Specialist/Desktop Analyst
Desktop support for approximately 300 PC’s
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Frontline support, answering users call regarding Hardware and software issues.
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Successfully resolved 1184 desktop support issues since 5/1/01
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Received our departmental award after only 5 months
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Part of the win/95 to win/2000 conversion team.
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Troubleshoot hardware problems.
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• Troubleshoot software problems for Ms Office/2000, 98, 95, Lotus Notes, and Rumba.
• Troubleshoot OS: win 2000, 95, 98, OS/2
• Troubleshoot printer problems.
• Train new hires on operating systems software.
• Assisted in software and hardware upgrades.
• Coordinated security and LAN access requests.
• Moved and set up PC hardware and peripherals.f
• Ordered pc hardware and software for our department.
• Maintained access database to track all service calls.
• Saved company approximately $75,000 worth of service charges.
• Set up loaner laptops with user and lotus Notes Id’s for users.
• Worked closely with IT department to implement change and relay user feedback.
EDUCATION:
8/15/2009 12/23/2009 Atlantic Community College, Mays landing, New Jersey
Computer Technical Solutions
Ocean City High School, Ocean City, New Jersey
09/76 06/80
HIGH SCHOOL DIPLOMA GPA: 3.0 Degree: 06/80
PERSONAL:
I am a very hard working, dependable and responsible person who needs little supervision. I
am in good health, and am known for my positive attitude and creative problem solving. I have
one son Shane and have been married for 17 years. My hobbies include coaching youth
sports, tennis, computers, skiing, photography, and travel.
References Available On Request
Contact this candidate