Engineer Technical Support

Raymond M. Lampar

***** *********

Home: 586-***-****

Clinton Twp., MI 48035

**********@***.***

OBJECTIVE

Certified Network Engineer seeking to secure a network or systems

administration position with a growing organization where my Microsoft

certification, technical aptitude and problem solving ability will enhance

technical support and benefit operational efficiencies.

CAREER SUMMARY

Offering over nine (9) years experience in Technical Support and Customer

Service along with recent Microsoft training and certification, presently

seeking full-time employment in a technical support capacity. Accompanied

by a professional work ethic, strong attention to detail and an ability to

produce top quality results in deadline driven environments.

EDUCATION/CERTIFICATIONS

ComputerTraining.com

Troy, MI

> MCP Certified Nov 2006 -

Apr 2007

> MCSA Certified

> MCSE Certified

Coursework includes: Microsoft Windows XP Professional, Planning,

Managing, Maintaining and Designing a Microsoft Windows Server 2003

Environment, Microsoft Internet Security and Acceleration Server 2000,

Active Directory Infrastructure (school setting)

Macomb Community College

Warren, MI

AAS: Computer Information Systems

1992

Associate's Degree: General Studies

1991

TECHNICAL SKILLS

Microsoft Windows 2003 Pro/Server/XP installation and administration, and

network protocols

Active Directory administration and design, DNS, DHCP, Routing, Remote

Access, TCP/IP and

Troubleshooting network connectivity, isa server.

Routers, switches, hubs, firewall, fault tolerance, RAM, hard drives,

Networking and Cabling

> MS Office Suites, Symantec Winfax, Goldmine, Project Payroll,

ADP, Paychexs, Ceridian payroll, Peachtree

> Symantec Veritas backup exec 2years, Profile rebuilds, Citrix

thin client settings configurations

> Outlook configuration, exchange server settings 2years

EMPLOYMENT HISTORY

Infotronics Inc.

Farmington Hills, MI

Technical Support Engineer

Oct 2007 - present

> Handle in-house helpdesk

> Resolve service issues, printing issues, Sql database administration

> Troubleshoot configuration issues, resolve setup issues.

Cincinnati Time Systems Inc.

Farmington Hills, MI

Technical Support Engineer

Feb 1998 - July 2007

> Coordinate new software and hardware installation

> Handle in-house helpdesk

> Resolve all service issues, printing issues, Sql database administration,

with .net experience

> Network administration

> Set up and maintain high-end installations

> Train customers, and teams on software

> Manage all new projects, including setting up DSL and configuring all new

computers

> Assist sales reps with presentations, demos and appropriate industry

setup scenarios

> Install and configure time & attendance software; install data collection

terminals

> Reprogram IC chips for data collection terminals

> Support and repair hardware and internal pc problems

> Assist helpdesk in troubleshooting customers' PC and various software

imports

United States Army / National Guard

Detroit, MI

Supply Specialist / Operations Clerk

1986 - 1996

> Distributed all Army equipment and supplies

> Maintained personnel records

> Maintained supply records, record accts receivables and payables, vehicle

inspections

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