Engineer Software
Resume:
N D I F R EKE E. E T U K SHOKFA I
Forestville, Maryland 20747.
E mail: ********@*****.***
S UM MARY OF QUAL I F ICAT IONS
A dedicated computer Engineer with a comprehensive troubleshooting and
maintenance experience. Expertise in software and computer hardware
i nstallation. Technically savvy. Adept at solving hardware and software
p roblems. Effective in assisting staffs and managing users.
CERT I F ICAT IONS
Diploma in Computer Engineering, 2009
Certificate in Computer Appreciation, 2005
ACCOMP L IS H M E N TS
Saved employer significant amount of money by maintaining and
repairing in house computers.
Configured and upgraded computers in training laboratory.
Configured and setup computing, communication and other equipment
and software.
Assisted in training students on computer basic skills.
Designed and assembled a full-multimedia Desktop computer for a
dealership.
Excellent in interpersonal skills and teamwork.
PROFESSIONAL EXPER I E NCE
E M IDA I N TERNAT IONAL PUBL ISHERS, I NC. FORESTV I L LE, M D
2/2010-Present
H elp Desk Support Specialist
• M aintain and service company’s computers
• Aid staff to handle complex customer issues
• Provide support to employer and staff for PC, software and Hardware
NOWA COMPUTER COLLEGE, N IGER IA
1/2009-11/2009
I ndustrial Attaché
• Operated and maintained the college computers
• Developed and strengthened working relationships with other
departments
• Assisted in supervision of field work
• Ensured daily activities were aligned with maintenance operations
d ivision priorities and objectives
• Wrote reports on problem finding, resolution and monthly helpdesk
statistics
• Strong verbal and written communication skills.
T EC H N ICAL SKI L LS
MS Word, Excel, PowerPoint, Publisher, FrontPage,
Softwa re:
Corel Draw,
M acromedia Fireworks
MS Windows 2000, Windows XP, Vista
Operating Systems:
CPU (Towers and Desktop of all brands)
H a rdwa re:
QBASIC
Programming:
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