Sales Customer Service

CATHERINE SHASHOK

*** **** ****, *********, ** **029

860-***-**** ****************@***.***

* PERFORMANCE PROFILE

Focus on building strong internal and external customer relationships thru

detail orientation, quality

solutions, and exceptional service. Committed to identifying the

client's key business concerns and to

presenting the best product and/or service solutions for both short

and long-term goals.

* PROFESSIONAL KEYWORDS

Safety, PPE, Workplace Ergonomics, Manufacturing, Material Safety Data

Sheets, P&ID's, SOP, HAZOP, CQI, Path to Supplier Certification, Predictive

& Preventative Maintenance, Superior Customer Service, Efficiency, Gas

Chromatography, HP ChemStation, Acrylic Sound Wall/Noise Barrier,

Testimonials, FACTS, Acrylic/Polycarbonate Sheet Fabrication, Liaison,

Project Management, Research, Telesales, Selling Specialist, Account

Management, Retail, Trade Shows, Prospecting, Price Quotes, Order

Placement, Order Tracking, Presentations, Word, Excel, Outlook, OMD,

Oracle, Salesforce.com, HP Purchas Edge, Government/Education Bids, Office

Supplies, Copier Supplies.

* EDUCATION

Rensselaer at Hartford, Hartford, CT December 2003

Master of Science in Management, Concentration: Marketing

University of Connecticut, Storrs, CT May 1993

Bachelor of Science in Engineering

Independently financed 100 percent of education

* PROFESSIONAL EXPERIENCE

. Managed telesales office supply accounts in New Jersey, Downstate New

York, and Southern Connecticut ranging from small businesses and Fortune

500 companies to universities, hospitals, and government offices,

including Rutgers University and Columbia University Health.

. Generated short-term office supply sales ranging from $600 to $15,000

per account and developed long-term printer cartridge sales from $100

month to $1,000 per month per account.

. Successfully won government and education bids for printer cartridges,

office supplies, and paper translating into $75,000+ in bid sales and

increased company visibility.

. Customer Service Awards directly from JCPenney customers for superior

service, attention-to-detail, and time commitment in providing the best

window treatments for their needs.

. Exceeded JCPenney company sales goals two years running with $253,000

and $380,000 in sales, respectively.

. Worked within a team of 10 selling specialists and helped the team

achieve the first 2 million dollar year in the Aurora, Illinois stores

history.

. Functioned in consultative technical sales role providing 75 on-site

technical visits and 1200 plus telephone support calls yearly to western

regional plastic distributors, end users, and sales representatives.

Tailored solutions to meet specific customer business demands.

CATHERINE SHASHOK

200 West Road, Ellington, CT 06029

860-***-**** ****************@***.***

* AWARDS & RECOGNITION

. 2003 JCPenney All-Star/2003 Star Performer District Top Ten in the

Window Covering/Bedding Catalog Referral Category

. 2003 Referral Participation Recognition Pin

. 2003 Elite District Top Ten Performer in the Service Corridor Category

. Compliments from Target's Executive VP, stores and guests for providing

superior guest service both in-store and by telephone.

. IKON customer kind words prior to transfer into new role:

. Thank you for all of your support and quick responses.

. Sorry to lose the excellent help and suggestions.

. Always responded quickly and professionally to any concerns and in

processing orders or requests for pricing. Thank her for the great

service she has provided.

. Two Team Safety Awards for no lost work time due to work-related

injuries.

* EMPLOYMENT HISTORY

Regional Retailer Manchester, CT P/T FE 03/09-Present

Target Newington, CT Sales Floor 10/05-02/09

IKON Glastonbury, CT Vendor Billing 07/07-01/08

Inside Sales Representative 11/05-07/07

Vector Marketing Bloomfield, CT SRO 08/05-10/05

JCPenney Manchester, CT Window Selling Specialist 12/99-04/05

Aurora, IL

Dominick's Aurora, IL 24/7 Night FE 04/00-06/02

Career Transition Naperville, IL Professional Sales 08/98-12/99

Rolock Incorporated Fairfield, CT Field Sales Engineer 07/97-08/98

CYRO Industries Orange, CT Technical Service Engineer 06/93-04/97

Mobil Oil Corp Princeton, NJ Motor Gasoline Group Intern 05/92-09/92

Motor Gasoline Group Coop 05/91-01/92

Hoechst Celanese Coventry, RI Process Engineering Intern 05/90-

09/90 Purchasing Intern 05/89-01/90

[pic]

Contact this candidate