Customer Service Project

Qualifications Summary

Exceptional service oriented professional prepared to complement

your company with ingenuity, reliability, and technical fluency.

Professional Experience

Ingenious Design Freelance Designer

Alpharetta, GA May 2008 - Present

> Create innovative web sites with individualized marketing plans for

my clients.

> Implemented strategies for several churches that increased their

local exposure by about 300%.

> Administer all aspects of client communications, including the

establishment of progressive marketing campaigns to generate

clients, the development of initial site design, regular updates

and maintenance of client websites, and client billing.

> Prepare promotional and marketing materials for small businesses

and organizations, including cutting edge websites using XHTML,

CSS, JavaScript, ActionScript3, and Flash; newsletters, brochures,

flyers, postcards, and logos.

> Consistently follow basic protocol and copyright law while

creating, posting, and delivering various collateral materials in

digital format and print.

Dendrite International, Inc. Technical Support Analyst

Norcross, GA January 2005 - March 2006

> Performed troubleshooting of all client computer, network,

application, and device issues, while maintaining a consistent high

level of customer service.

> Provided technical support to pharmaceutical reps to enhance sales

productivity.

> Mentored and trained new call center analysts in the

troubleshooting and resolution procedures.

Shiloh Chapel Community Development Center Project Coordinator

Detroit, MI February 2004-January 2005

> Maintained financial records for projects, and generated funding

opportunities for the community center through collaborations with

local businesses and entrepreneurs.

> Organized after school tutoring program, recruited and managed a

staff of 13 teachers from the Detroit Public School System to

provide tutoring for over 60 disadvantaged youth, with a total

budget of $52,000.

> Coordinated and promoted activities, within the community including

computer workshops, and fundraising events.

Great Lakes Second Jurisdiction Network/Desktop Support / Web Site

Designer

Detroit, MI March 2003 - March 2004

> Provided internal end-users with desktop support.

> Administered local area networks for multiple church sites,

maintained all hardware and provided software system installations

and upgrades.

> Designed websites using FrontPage, Dreamweaver and incorporating

the use of coding in HTML and JavaScript.

> Created marketing and training videos, presentations,

photomontages, and slideshows.

> Provided all hardware and software installation for all on-site

computer equipment.

> Designed websites using Microsoft FrontPage and some coding in

HTML.

> Assisted and trained all office staff in the use of Microsoft

Office programs.

> Created all brochures, weekly programs and bulletins, mailers and

printed materials.

Compuware Corporation Call Center Support Specialist / Team Lead

Detroit, MI November 1997- March 2003

> Acted as team lead for network integration project, overseeing a

group of 6 analysts designated to test and develop the upgrade

process for the computer hardware and satellite software for 300

Ford Dealerships.

> Assisted in developing troubleshooting procedures and documentation

used for the network integration project.

> Assisted first-level helpdesk analysts in resolving issues and

providing support to field technicians for installation and

maintenance of satellite and network equipment.

Software Skills

> Adobe: Acrobat, Audition, Contribute, Dreamweaver, Fireworks,

Flash, Illustrator, InDesign, Photoshop, Soundbooth.

> Microsoft: Access, Excel, FrontPage, Outlook, PowerPoint,

Publisher, Word.

Education

American InterContinental Projected Graduation Date-

University March 2011

> B.F.A - Visual Communications

Kennesaw State University Completed - July 2008

> Internet Professional Certificate Program

Contact this candidate