Customer Service Representative
Resume:
Ava Catherine Marcella Fails
Lexington, NC 27295
**************@*****.***
Career Objectives
To secure employment that will utilize my varied skills, and provide
educational and advancement opportunities.
Summary of Qualifications
Knowledge of Microsoft Office, Adobe software, Sony Audio/Video software,
Lectora, AS400, social media, and extensive knowledge of the internet
Typing skills: 40 WPM
Knowledge of basic office equipment
Search Engine Optimization
Working knowledge of HTML, CSS, and PHP
Advanced skills in visual arts
Education
Winston-Salem State University
Winston-Salem, N.C.
01/2002 - 05/2004
Dean's List / Honors Certificate / 3.6GPA / Studio Art with concentration
in Computer Graphics
Professional Experience
Content Writer
2006 - Present - Freelance - Online Materials
Accurately reports information for content websites
Fulfills freelance projects per webmaster request
Adherence to set style guidelines per specific writing project
Provides quality written and deadline sensitive content in a timely manner
Gained extensive knowledge of blogging and internet marketing
Technical Writer
06/2006 - 12/2008 - Ahern Rentals, Inc.
Researched, composed, and edited training materials including, but not
limited to, policies, procedures, video scripts, and web content
Coordinated field research meetings and video conferences
Managed a heavy work-flow
Designed and developed web-based courses
Published all learning material to an online Learning Management System
Handled web development overflow tasks
Edited training material for co-workers
Marketing Specialist
08/2005 - 05/2006 - OneStopMotors.com
Designed and constructed all ad campaigns for OSM clients
Integrated all photos into campaigns in various formats ( digital, print,
and film)
Assisted the customer service team to make corrections and as requested by
clients
Heavy data entry and manipulation
Customer Service Representative
3/2005 - 7/2005 - Encompass Teleservices
Provided excellent customer service to inbound calling clients
Maintained quality scores at 3 or better
Adherence of 97% throughout tenure
Within top 5 students in 7-week training class
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