Customer Service Manager
Resume:
Jose A. Menendez ** Oakland Ave.
Lynbrook, *****, NY.
February 11, 2010 .
To Whom it my Concern .
I am writing regarding your advertisement in the America's Job
Exchange home page. I believe that I am qualified for the Computer
Technician Possition.. My resume is enclosed for your review.
I have worked for more than 20 years in the IT field, where I started
from IT Technician and through the years I became IT Manager, with more
than 50 people over my responsibility, in companies with more than 3,000
people..
I have experience in both Technician and Programmer field.
I have installed Networks, Surveillance Cameras.
I have experience Installing and troubleshooting Networks, (Cat5e).
Hands on Repairing any kind Computers,
Developed WEB pages (PHP and MySql)
Hands on Repairing any kind Computers,
O.S. troubleshooting.
Develop of Manufacturing Systems.
I am self motivated, Organized, Energetic, and Ability to prioritize
and meet operational deadlines in a demanding, fast-paced environment.
Conscientious, and detail-oriented.
I would welcome the opportunity to discuss my qualifications with you.
I can be reached by phone at 516-***-**** or my cell. 516-***-****,
during the evening., after 1pm.
Sincerely
Jose Antonio Menendez Cupen
With this letter, I am include an extract of my Resume, one's for each
field specialty.
http://sites.google.com/site/troubleshootingcorp/
Jos Antonio Men ndez
57 Oakland Avenue
Lynbrook, NY,11563
abm0ha@r.postjobfree.com
BACKGROUND SUMMARY.
Strong technical support background with experience in a Windows-based
environments. Install and troubleshoot Computer hardware, software and
related peripherals, knowledge of TCP/IP, DHCP, POP3, SMTP and DNS,
internet connectivity. Perform optimization of Computer operating system;
apply OS patches, troubleshoot communication of devices. In depth knowledge
of Windows 3.x,95,98,2000,XP, VIista, /Office, Windows NT4 (server and
workstation), 2000 and 2003 Server, Exchange/Outlook. Multi-task across a
variety of technical customer service issues . Computer Assembly. Network
Installation.
Communication skills and patience to handle a variety of customer
personalities. Excellent time management and interpersonal skills, Strong
technical and troubleshooting skills, Handle customer complaints with a
positive and diplomatic attitude.
COMPUTER SKILL:
Software: Ms Visio, Excel, Word, SQL, MS Exchange, MS Project, MS Server
2003, Outlook, MS Access, MS Front Page, Networking, Windows 3.x/95/98/NT
4/2000/XP/Vista; Visual Basic, Photo Shop, VISIO, RPG/400, RPG IV, PHP
and MySQL
Hardware: Computer Repair, Installed and configured computer workstations,
laptop, Servers, and computer Assembler. Able to work from drawings,
tools, and good soldering skill. Installed Operating Systems and configured
for TCP/IP network including DHCP, WINS and DNS settings. Performed
troubleshooting of personal computers and peripheral equipment, identifying
problems and providing solutions. Repaired, serviced, and replaced parts,
boards, and equipment. Installing Cabling, Wireless., Installation Security
Camera, Wire and Wireless.
WORK EXPERIENCE.
Company Since to
Allways 2005 2008 NY Computer Technician
Modern Data 2007 2008 NY
Computer Technician
Eagle College 2005 2005 UT Computer Technician
TOPY TOP 2001 2004 PE
IT Manager
VOLVO 1985 2000
PE IT Manager
FREELANCE
AllWays 2009 2010 NY IT Support
Yoana Baraschi 2007 2009 NY
Installation Network,
Astro Service 2006 2010 NY IT Support
T. Decorations 2005 2010 NY IT Support
Caesar's Carpet 2005 2010 NY IT Support
Morris Medical Center 2008 2010 NY
IT Support
Check City 2005 2005 UT Computer Technician
EDUCATION/TRAINING.
Bachelor degree System Engineering
Master Degree System Engineering.
Master Degree Administration.
Other
.Information Technologic Management, Project Management, DB2 Management,
SQL Management, ACCESS, EXCEL, WORD, Visual Basic, Ms Project, XP
Certificate (70-270), Windows 2003 (70-290), CompTIA A+ Certification,
CompTIA Network+ Certification, Windows 2003 (7-294), Windows 2003 (70-292-
296)., Certification PHP, JAVA
Bilingual : English/Spanish .
References:
Available upon request
[pic][pic][pic]
Contact this candidate