Design Information Technology
Resume:
MOUSUMI CHATTERJEE, Ph.D
* ********* *****. *****. ** 01720
Phone: 978-***-**** Email: *******@****.***.***
LinkedIn: http://www.linkedin.com/in/mousumichatterjeephd
Summary An executive with 15 years of experience, my focus has been to
grow and lead business and organizations to create an experience
that connects customer benefits to cutting-edge technologies.
Through vision, leadership and management of succinct strategies
I have spearheaded strong business growth for the organization,
bringing new offerings, services, and solutions to market.
Experience Research/Industry
Keane
MA
Global Director, User Experience
2008-Present
Responsible for growth and profitability, creating and
sustaining high value customer relationship, practice and
offerings. Create offerings and services focused on driving
actionable, measureable changes to businesses.
Responsible for the long term strategy, vision, and execution of
user experience/UI/data analytics of various software
applications/products (eg categories: web applications; SaaS;
Business Intelligence; enterprise applications- including cloud
based solutions; portal strategies; learning and collaboration;
across verticals) for global customers (healthcare, financials,
education, retail, government) with solutions that deliver
business goals, consistency and provide a foundation for future
enhancements and ensure continued success.
Responsible for development of all messaging, including
presentations, white papers, case studies, tutorials, fact
sheets and other process documents
Manage and mentor a multidisciplinary, cross functional, matrix
organization. Drive process improvement changes to maximize team
efficiency. Also manage vendors, contractors and partners, as
required. Be the subject matter expert for UI and data analytics
across domains (financials and healthcare being the leading
verticals).
Juniper Networks
MA
Technology Lead, User Experience
2007- 2008
Responsible for product lines in network management applications
(SaaS). Working closely with product managers to create User
Experience/User Interface vision and strategies for the product
line and feature sets of applications. Do customer research to
inform product decisions. Manage the prioritization and
development of new products and features. Work with engineering
teams to define the UI flows for functionality, design and
development. Lead usability studies, as appropriate. Create
strategy for innovative changes to UI design, information
architecture, and data model that would result in next
generation products. Overseeing design patterns. Evangelize
UX/UCD. Project planning, scheduling, and optimizing user
experience across products. Managing people, projects,
timelines, schedules and budgets.
Mobius Management Systems
MA
Senior Manager, User Interface Research and Development
2005-2007
Direct User Experience (UX)/User Centered Design (UCD) for a
range of content management softwares (8 core products, both web
and desk-top applications). Conducting customer research to
inform product decisions. Establishing and defining the UI
guidelines, and working closely with product management and
development to prioritize UI functionality through release
cycles. Evangelize UX/UCD both internally and at customer sites.
Attending and presenting at conferences, customer sites and to
external collaborators/partners. Leading and managing a team
comprising of developers, designers, product managers. Managing
people, projects, timelines, schedules and budgets.
Rensselaer Polytechnic Institute
NY
Research/Teaching (Human Computer Interaction)
2000- 2005
Worked for the Connected Kids Project, funded by National
Science Foundation, to create an information system for the City
of Troy. Designing system architecture, assistance in creating
the functional specification of the system, conducting user
research and design focus groups, conducting surveys, analyzing
data (qualitative and quantitative), conducting usability
studies, prototyping interaction design.
http://www.cs.rpi.edu/ck Also assisted faculty research in
computer-mediated communication. Job responsibility included
data coding and analysis.
IBM
NY & MA
HCI
2003-2004
Lotus (Human Computer Interaction)
Conducting empirical studies to find out about mid-level developer's
requirements for visual tools and environments. The qualitative
studies include comparison between tools and languages,
recruiting and interviewing target subjects, developing the
research instrument, data entry and analysis, final report with
recommendations and design guidelines. Work with other user
researcher and present reports to the User research group and
the Tools Development team.
T. J. Watson Research Lab, Research and Development (Human
Computer Interaction)
Developing and implementing a prototype model for a web-based
literacy education tool for young children that use speech
recognition. A distributed multi-agent system designed to
address the problems that the earlier version had with users
despite its overall high level of acceptance with users.
http://www.ibm.com/ibm/ibmgives/grant/education/programs/reinvent
ing/watch.shtml
International Institute Of Information Technology (IIIT)
Hyderabad, India
Visiting Faculty (Human Computer Interaction)
2001 to 2002
Conducted user research in language learning for web based tools
(for native Hindi speakers acquiring English skills).
Independent Consultant (Human Computer Interaction)
CA
1998 - 2000
Working in user interface design, writing, and usability testing
for a variety of web based start up companies.
Creative Director Hyderabad, India
1992-1995
National Advertising Agencies in India. Began as a copywriter.
Education Rensselaer Polytechnic Institute
NY
Ph.D in Human Computer Interaction. May 2005.
GPA 4.0/4.0
Dissertation Title: User Preferences toward Information
Visualization Design Techniques: A Comparative Study.
M.S. certificate in Human Computer Interaction in May 2001
GPA 4.0/4.0
Peer-Reviewed Mousumi Chatterjee "Design Research: Building Human-Centered
System" In the
Publications Proceedings of the IEEE (PCC) Conference, Seattle,
September 2007.
Mousumi Chatterjee, Peter Fairweather, William H Adams "The Re-
invention of a Learning
Tool: why was it even necessary?" In the
Proceedings of the SITE 2004 (Society for
Information Technology & Teacher Education International Conference)
in Atlanta, GA, USA, March, 2004.
Mousumi Chatterjee "Challenges for System Design of a Community
Networking Tool" In the Proceedings of the SITE 2004 (Society
for Information Technology & Teacher Education International
Conference) in Atlanta, GA, USA, March, 2004.
Mousumi Chatterjee. "The Design of an Adaptive Agent Driven
Search System for Empowering Disenfranchised Users" ACM SIGCAPH
Newsletter #75; January, 2003 (published January 2004)
Mousumi Chatterjee, Roger Grice, Sibel Adali. "Applying
Usability Engineering Methodology to Building a Search Agent for
Web Applications". In the Proceedings of the IEEE (PCC)
Conference, Orlando, Florida, September 2003.
Mousumi Chatterjee, Sibel Adali. "The Design of A Search Agent
who Manages Information for Na ve Users". In the Proceedings of
the IEEE (PCC) Conference, Orlando, Florida, September 2003.
Mousumi Chatterjee and Sibel Adali. The Role of a Search Agent
for the Disenfranchised users." In the proceedings of the
Digital Government Conference, Boston, Massachusetts, May 2003.
Sibel Adali, Mousumi Chatterjee, Carrie Clegg, Frank Arsenault,
Manish Dalwadi, Jim Zappen, and Teresa Harrison. "Searching with
Continuous Query Exploration". In the proceedings of the Digital
Government Conference, Boston, Massachusetts May, 2003.
Presentations Mousumi Chatterjee "Design Research: Building Human-Centered
System" To present at
the IEEE (PCC) Conference, Seattle, September
2007.
Presented at several sessions at Mobius Management Systems, Inc.
User Group Conference (MUG) held in Los Angelos, CA, January
2007
Presented at several sessions at Mobius Management Systems, Inc.
User Group Conference (MUG) held in Las Vegas, January 2006
Mousumi Chatterjee. "The Visual Tools User Research" at
T.J.Watson Research Center, IBM, in Cambridge, MA, September,
2004.
Mousumi Chatterjee, Peter Fairweather, William H Adams "The Re-
invention of a Learning Tool: why was it even necessary?" at
SITE 2004 (Society for Information Technology & Teacher
Education International Conference) in Atlanta, GA, USA, March,
2004.
Mousumi Chatterjee "Challenges for System Design of a Community
Networking Tool" at SITE 2004 (Society for Information
Technology & Teacher Education International Conference) in
Atlanta, GA, USA, March, 2004.
Mousumi Chatterjee. "The Design of an Adaptive Agent Driven
Search System for Empowering Disenfranchised Users". Presented
at ACM conference on Universal Usability (CUU), Doctoral
Consortium in Vancouver, Canada, November 2003.
Mousumi Chatterjee. "Applying Usability Engineering Methodology
to Building a Search Agent for Web Applications". Presented at
IEEE Professional Communication Conference on Shaping Knowledge,
Orlando, Florida, and September 2003.
Mousumi Chatterjee. "The Design of a Search Agent who Manages
Information for Na ve Users". Presented at IEEE Professional
Communication Conference on Shaping Knowledge, Orlando, Florida,
and September 2003.
Professional Member of ACM. In review teams for various peer-reviewed
conferences and journals
Membership
Comp. Skills XAML, C#, HTML, DHTML, Delphi, Java Script, Action
scripts, XML, CGI, Java, Expression, Blend, Axure, Adobe
Photoshop, Flash, Illustrator, Pagemaker, Framemaker,
Quarkexpress, Pagemill, Front Page, Visio, Dreamweaver,
Macromedia Director, Morae, Adobe Premiere, Voyetra, ProTools,
Inmagic, Visual Basic, Access, Rational Rose, SPSS (Statistical
Package), Camtasia, Ext Javascript.
Honors Selected one among seven doctoral students,
worldwide, for the ACM's Conference on Universal Usability
(http://www.acm.org/sigs/sigchi/cuu2003), Doctoral Symposium
held in Vancouver, Canada, November 2003.
Contact this candidate