Customer Service Technician

Philip D. Rhoades 937-***-**** or ***-***-

****

**** ********* *****

*************@*****.***

Springfield, Ohio 45503

Professional Summary

A+ Certified Computer Support Technician with repair and

toubleshooting experience on desktop and laptop systems, operating systems,

and moderate circuit board repair.

Education

Kaplan College, Dayton, Ohio

Computer Support Technician Diploma Graduation:

October, 2009

Education includes computer hardware, systems and application software,

networking, network security, help desk administration, and principles of

quality customer service.

Skills

Install, configure, and maintain computer hardware and peripherals

Troubleshoot and repair computer hardware and operating system problems

Perform basic computer system functions and operations using the command

line

Configure and administer common computer operating systems (i.e. Windows

3.0 - 7, Mac OS X, and Linux)

Develop professional office skills using productivity and presentation

software

Develop functional Web pages using basic HTML programming techniques

Proficient in soldering and de-soldering; reading volt meters, amp meters,

and OHM meters

Interpret electronic, electrical, and mechanical schematics (blueprints)

Install and operate most Linux distributions.

Diagnose and repair most Windows systems

Install and terminate network cable

Related Professional Experience

Most Recent Customer Projects

Re-install Windows and reactivate

Reconnect Internet Access to computer and reset Username and Password

Desktop and Laptop Repair (Troubleshooting, research manufacture defects

and repair Power Regulation Chip, and repair circuit traces no smaller than

0.5mm)

Contact this candidate