Customer Service Manager

JEFFREY NELSON

***** ***** *****

Rogers, Minnesota 55374

Home: 763-***-****

Cell: 612-***-****

**********@**********.***

SUMMARY

Proven background in account and project management responsibilities, which

lend themselves to a continued career in Sales Support/Customer Service. A

results-driven professional who is familiar with all production aspects of

the printing industry, and in turn, parlaying that experience in providing

superior and knowledgeable service to the client. The ability to work in a

fast-paced, deadline-driven environment where quickly adapting to ongoing

change, thorough and timely follow-through, and providing a calming

influence in defusing potential volatile situations have been key factors

to a successful track record in building and maintaining profitable

customer relationships.

PROFESSIONAL EXPERIENCE

NorthStar Media, Cambridge, MN

2009 - Present

Project/Account Manager, 2009-Present

Responsible for bringing in new national and local accounts and servicing

the customer.

. Bring new ideas and initiatives to create an updated printing

facility.

. Traveled to old and new customer locations for personal meetings,

which resulted in increased satisfaction, trust and loyalty.

RR DONNELLEY PREMEDIA TECHNOLOGIES, Chanhassen, MN 1995 - 2009

(Formerly Banta Corporation)

Account Manager, 2003-2009

Responsible for managing three major national accounts and work with the

Response Marketing Service facilities in Minnesota and Connecticut.

. Maintained the highest level of customer satisfaction by introducing

new ideas and initiatives, resulting in more efficient and streamlined

deliverables.

. Traveled to customer locations for personal meetings, which resulted

in increased satisfaction, trust and loyalty.

. Trained customers, as well as internal staff, on soft proofing

application (Insite), which has proven to be a successful tool for

proofing on line, thus getting back to the customer with finalized

proofs in a more timely and efficient manner.

. Led meetings and training through WebEx and web video.

Desktop Production / Customer Service Representative, 1999 - 2002

Film Assembler / Proofer, 1995 - 1998

JOHNSON / ANDERSON PRINTING, Shakopee, MN 1990 -

1995

Privately owned envelope printer.

Electronic Prepress Lead, 1991-1995

Served as the firm's technical expert for prepress activities and

initiatives.

. Brought the Company from film assembly into desktop production, which

provided greater efficiency in eliminating several steps from the

previous process.

. Investigated and introduced new technology and integrated workflow,

resulting in a smoother, error-free process.

Typesetter/Film Assembler/Camera Operator/Plate Maker, 1990-1991

. Learned trade quickly. Maintained high level of production in a fast

pace environment.

Jeffrey Nelson ... Page 2

LERNER PUBLICATIONS, Minneapolis, MN 1987 -

1990

Privately-owned publisher of children's books.

Keyliner / Designer

Worked closely with the designer and prepress department in creating a

quality product

. Was a resource for designers and prepress for many operations.

EDUCATION / TRAINING

General Studies, North Central University, Minneapolis, MN

PROFESSIONAL / CIVIC / VOLUNTEER ACTIVITIES

Advisory Board Member, HighPoint Church, 2002-2005

Board Member, HighPoint Church, 2005-2009

Committee Chair, Boy Scouts of America, 2006-2009

Member, Park Board, Rogers, MN, 2008-

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