Project Manager Customer Service
Resume:
Bryant Delaney
***** ***** ****** **** ****, CO *0124 *************@*****.***
Project Management( Process Management ( Revenue/Cost Management ( Chief
Architect ( SCM, MRP, EMS, CRM, QTC ( Process Engineering ( Reporting (
Software Development ( Leadership/Training
Initiated software development and process re-engineering projects from
conception to production; Use case studies requirements; Cost/benefit
analysis reports for stakeholders; Roadmaps and project guidelines; Managed
multiple teams of 50+ developers national and international; Excellent
communication and leadership skills
. Chief architect/project manager for Multi-vendor Quote to Cash
process; Virtual portals; Software development; MS SQL / MY SQL mission
critical applications; light and sub-assembly manufacturing
. Coordinated total quality management processes between suppliers,
customers, manufacturers and distributors
. Managed complete process for data intensive programs re-engineering
business processes
. Managed software development processes for all departments; quotes,
requisition, procurement, distribution, invoicing, payments/credits
. Managed multi-state operational and customer service staff of over 400
. Managed software development processes with over 50 developers
. Total Quality Management - instructor
. International and domestic experience
CORE COMPETENCIES
Executive: Ability to understand the requirements of executive management.
Provide timelines and measurement tools to support required reporting for
internal and external stakeholders including current and prospective
investors, board members, customers, suppliers and employees. Capabilities
include managing budget requirements including short and long term
planning. Realize the impact of economic challenges and the necessity to
adjust projects in real time.
Process Engineering: Analyze operations to merge existing with improved
processes; Requirements- use case analysis documentation; Cost Analysis-
coordinate requirements, budgets with available resources; Project
Management- prepare processes to manage projects with 50+ developers;
Environments- successfully completed projects using multiple development
environments and languages; Reporting / Compliance- provided status reports
for multiple departmental projects; Master Outsourcing Agreements-
negotiate development providers worldwide; Service Agreements- Create, edit
and manage SLA's and MSD's; Network Engineering-design, build and manage
data and communication networks and data centers.
Operations: Purchasing-to $300M; Distribution- thousands of custom orders
per day; Manufacturing-multiple plants, international and domestic; Supply
Chain Management-partnerships with multi-billion suppliers; Inventory
Management-Just in time, 15-36 turns; Contracts- vendor/customer contract
negotiations and compliance; Process Engineering- Total Quality Management
(TQM) and ISO processes and procedures, design, train and reporting; E-
Sourcing- design, engineer and operate small to large scale web based
procurement systems; Process Engineering- analyze operations and coordinate
existing with improved processes;
Information Technology: Designing, implementing and managing complete IT
solutions on time and on budget; Networks; LAN, WAN, VPN, application
design and management for both hardware and software including customer
service, call centers, distribution and manufacturing facilities.
Bryant Delaney
13742 Omega Circle Lone Tree, CO 80124 *************@*****.***
PROFESSIONAL EXPERIENCE HIGHLIGHTS
Battle Scores, Inc. - Chief Operating Officer -2005-2009
Startup Company developing patent-pending handicap scoring system for video
games. Creating multi-terabyte database warehouses and SQL query systems.
CIO Computers - Chief Operating Officer - 2001-2005
Retail/Wholesale computer store managing client networks and providing
asset recovery for $80M+ in computer hardware/software, office equipment
and furniture.
Procurement Express, Inc. -Consultant - 1998-2001
Consulting services to improve operating efficiencies to Fortune 500 and
medium sizes businesses. Included development of processes and procedures
for quote to cash system including multiple large scale web environments.
Arrowhead Industries Corporation - Senior Vice President - 1996-1998
Value added computer Company providing intensive automation for quote to
invoice processes. Increased revenue from $14M to $89M in 50 weeks.
Random Access, Incorporated - Director of Operations -1992-1996
Value added computer Company providing sales and support for computer,
networking, telecommunication and training. Designed and managed custom
configuration center deliver
CW Electronics - General Manager - 1988-1992
Retail computer store with highest national average of sales per square
foot.
ISI de Mexico - President - Sonora, Mexico - 1981-1988
3rd largest computer manufacturer and distributor in Mexico. Managed
worldwide import/export processes.
Applications -very competent:
Windows, MS Word, MS Excel, MS PowerPoint, MS Visio, SAP, PeopleSoft, XML,
EDI, ASP, .Net 3.5, MySql 5, MS SQL 8, Postgres, Zope/Plone, PHP, Apache,
IIS 7, open source applications, MS Project, Windows 2000, 2003, 2008,
Linux, HP UX, MSD, VB, C+, C#, etc., Networking technology as well as
client/ server applications, Enterprise cross-platform integration;
Ecommerce and social media internet; Wireless distribution technologies;
Technical writing; Total Quality Management; Agile development processes
-SCRUM, lean, continuous integration;
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