Management Network
Resume:
Jon-Michael S. Chandler
Springfield, VA 22153 ***********@*******.***
703-***-**** / cell
Information Technology Professional
Active Secret Security Clearance
Motivated IS Specialist that brings dynamic experience to meet emerging
technological needs of diverse business environments. Strong and decisive
leader with excellent judgment, able to work independently with minimal
direction. Consistently provides advice to management regarding technical
and network projects, human relations, management-employee relations, and
workforce diversity. Record of peak performance and exceeding company
expectations.
General Experience: Database Management, Interface Design, System
Architecture Design and Analysis, Telecommunications/Networking, CCNA
Networking Academy Graduate
Software Familiarity: Active Directory, Remedy, Whatsup Pro, Microsoft
Office 2007, XP, 2000, 98, and 95, SCOM, Back up Exec, Putty, NetX, Net
VCR, Net Trident, Remedy, NetCool, Microsoft Office, Visual Studio, Visual
Caf , Adobe Packages, Rational Rose, RequisitePro, Microsoft Access,
Newpoint Mercury Compass Monitoring System, Spectrum Analyzer, Analog and
solid-state RF Switches, Snort, Sguil
Education
Master of Science in Management Information Systems, Strayer University,
(Expected Completion: Spring 2011)
Cisco Certified Network Associate (CCNA) Course, Routing & Switching, ECPI,
September 2006 - April 2007
Bachelors of Science, Computer Information Systems, Hampton University,
December 2005
Professional Experience
Truestone Communications
Alexandria, VA Sr.
Network Administrator September 2007 to present
Provide Lead technical support to a 24x7 United States Coast Guard Network
Operations Center. The primary responsibilities include: Monitoring and
analyzing multiple mission WANS and LANS distributed across a worldwide
enterprise. Developing, analyzing and reporting performance metrics to
ensure all system requirements are at satisfactory levels. Provided first
level event response to network security issues including both external
threats and internal security violations.
. Interfacing with the customer to troubleshoot and resolve performance
deficiencies
. Configured, troubleshoot and maintained Cisco routers.
. Entered, tracked and resolved trouble tickets through Remedy for the
Coast Guard Digital Network Plus.
. Tracked Coast Guard Digital Network Plus statistics such as bandwidth
utilization, errors and outages.
. Assisted in configuration management and network security issues as
required.
o Primary security event detection and ticket tracking through
event resolution
o Monitored ip traffic using Sguil to identify external network
intrusions, Malware, and internal policy violations.
o Investigated and verified potential malicious software/web sites
coming into the network
o Monitored events triggered by internal users and alerted
appropriate managerial staff to take action.
o Recommendations to block malicious ip/website access to the
network
. Monitor the network management tools
. notify the responsible section of any alarms or outages within 30
minutes of occurrence
. Identify, research, and resolve end user connectivity issues
. Monitored all classified network activity
. Performed necessary maintenance to support network availability
. Assist users with KIV-7 and all other crypto and crypto device issues
CACI Federal
Chantilly, VA Network
Control Technician 2 May 2006 to August 2007
Provided second level support to a 24x7 Network Operations Center
responsible for the day to day WAN operations of the FAA and United States
Coast Guard. Responsible for maintaining all networking equipment
including Cisco Routers and Verilink CSU/DSU.
Performance Results:
. Monitor and troubleshoot network issues for the United States Coast
Guard and Federal Aviation Administration's WAN,
. Responsible for Cisco Routers/Switchs and Verilink CSU/DSU.
. Performed circuit error isolation and bandwidth utilization resolution
. Assisted Field Engineers in the setting up of backbone sites.
. Performed work orders for network upgrades to include but not limited
to Router swaps, port changes and various other Telco equipment
upgrades on site.
. Tracked all trouble issues via Remedy
CACI Federal Help Desk Technician
January 2006 to May 2006
Chantilly, VA
Interfaced daily with DISA, U.S. Strategic Command, U.S. Central Command
using a variety of tools that included Newpoint Mercury Compass Monitoring
System, Spectrum Analyzer, and Stratus analog and solid-state RF Switches,
Action Request System, and Oracle database. Provided analysis and
technical help desk support interfacing with multiple levels of personnel,
management, and technical staff. Responsible for the monitoring of the
DSTS-G Satellite System for DISA and several domestic and international
bandwidth providers. Monitored alarms using MAX/Enterprise and NetCool
alarm systems. Performed other duties as initiated and/or assigned.
Performance Results:
. Monitored and controlled over 450 satellite carriers supporting war
fighter
. Provided analysis and technical help desk support for a WAN
involving the FAA and United States Coast Guard
.
. Performed all engineer actions in their absence
. Responsible for auditing and analyzing work ticket requests/orders
for adequate closure
Hampton University Internship
January 2006 to May 2006
Computer Science Department
Chantilly, VA
Participated in a Independent Study for the Hampton University Computer
science Department to design a mock Software System for a video rental
establishment. Incorporated the complete SDLC process.
. Systems Design and Organization Independent Study/Research
. Assisted professors with the analysis and design of a mock Software
System for a video rental establishment
AFFILIATIONS
. ROTC(Reserve Officers Training Corps)
. Kappa Alpha Psi Fraternity Inc.
. Hampton University Undergraduate Assistant
. National Society of Pershing Rifles Fraternity Inc.
. Hamilton Memorial Scholarship Recipient
. Boy Scouts of America
***References Available Upon Request***
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