Sales Quality Assurance

DON DAVIS

**** ***** ******

Rockledge Fl *****

321-***-**** home

949-***-**** cell

**********@*****.***

OBJECTIVE: Be a self-motivated, key element of success and profit for my employer within a dynamic

environment

PROFESSIONAL EXPERIENCE:

EAG-Irvine, MEFAS / Evans Analytical Group - July 2001 to July 2009

Manager of Focused Ion Beam (FIB) Operations - Irvine, CA.

Manage all day-to-day aspects of customers’ urgent requests for critical circuit modification edits.

Sales Generator who takes pride in driving daily, weekly and monthly sales with local, out of state, and

overseas clients on a daily basis.

Recruit and train all levels of staff, from Senior Electrical engineers to Failure Analysts on all aspects of the

FIB business from device preparation to circuit modification completion.

Extensive IC (Integrated Chip) knowledge on all elements of manufacturing and device functionality

intentions on a delivery basis.

Extensive use and knowledge of X-Ray systems for various semiconductor packages.

Detailed Fault Isolation analysis techniques to determine route cause for failures.

Meticulous decapsulation techniques in all aspects to maintain device functionality and to enable die

verification.

Heavy usage and knowledge, and repair of Decapsulation machines.

Extensive knowledge in die inspections for quality purposes and fault isolation.

Maintain expected monthly goals during tough economic times while growing current customer on a local

level.

Heavy exposure to immediate customer needs by phone and or walk-ins.

Work with local customers to develop external relationships for brand exposure and awareness on a local

level.

Strong business acumen toward managing all aspects of the business while growing sales and maintaining

efficient profit and loss on Irvine’s site expenditures monthly.

Handle all HR issues, review writing and maintain employee files to state and federal compliance.

Run monthly site managers meetings to facilitate all corporate communication to team members.

Led management team in total sales on a monthly and annual basis.

Skytronics Incorporated - February 1999 to July 2001

Supervisor / Sr. Jet Engine Harness Assembler - El Segundo, CA.

Built relationships with domestic and foreign customers regarding electrical overhaul questions, wire

harness construction scenarios, and pricing questions.

Worked directly with internal operational staff on all wire harness fabrication to prepare product for

funding / purchase.

Extensive knowledge of manufacturing, repairing, and overhauling jet engine harnesses to give Skytronics a

competitive edge in electrical wiring fabrication.

Handled all accurate and comprehensive production inspections of finished product prior to customer

delivery.

Northrop Grumman - January 1997 to February 1999

Supervisor / Electrical Specialist - Palmdale, CA.

Responsible for supervising extensive wire maintenance modifications to drawing specifications on the B2

Bomber electrical systems.

Removed and replaced electrical components in lower radar zones. Responsible for troubleshooting

electrical systems. Operational checkouts on all electrical systems.

Worked hands-on with Northrop Grumman Management / Quality Assurance and operating groups to staff

financial, and lead-time operations.

Interfaced with all levels of Senior Management for their departments staffing needs.

Cole Han - April 1993 to July 1997

Floor Supervisor / Associate Manager - Lake Elsinore, CA.

Managed all day-to-day operations at the store level while maintaining top sales numbers.

Recruited, hired, trained and developed a team of 10+ employees.

Managed a tight payroll percent for our store, which affected the overall profitability of the store.

Maintained store displays, inventory levels, daily and weekly replenishments of key items, and all

processing of inventory on a weekly basis.

110% dedication to Client retention and Customer service.

Built strong customer to client relationships on a national level for event planning and sales generation.

Performed all opening and closing procedures.

Handled bank deposits and cash and credit card transactions.

Reconciled daily cash and credit card balances at store closing.

Updated daily inventory and sales forecast to corporate for all product replenishment issues.

Imputed payroll hours at all three store locations and forecast and budget monthly and yearly payroll percent

for store operating needs.

Strong knowledge of leather goods including make, construction, and care.

Hired, trained, and promoted sales team on all areas of sales and customer retention.

Recruited new employees from competitive markets for future internal employment.

Lockheed Support Systems Inc. - September 1990 to October 1993

Team Leader / Aircraft Supervisor- Riverside, CA.

Managed a team of 10 to 15 electrical specialist technicians on a daily basis.

Supervision for the manufacturing and readying of wiring harnesses for installation.

Meticulous attention to detail regarding wiring layout and routing.

Worked directly with quality assurance staff to ensure wire harness functionality and product appearance.

Coached, trained and developed leadership to drive and improve customer’s finished product.

Administered daily goals to team members and update their current status through hourly reads.

Set weekly and monthly aircraft objectives for site profitability.

MILITARY EXPERIENCE:

United States Air Force - March 1986 to March 1990 (Honorable Discharge)

F-15 Eagle Aircraft Electrician Supervisor / SGT - Bitburg AFB Germany

Troubleshooting of aircraft electrical systems.

Performed operational checkouts on all electrical systems.

Highly proficient in reading schematic drawings and using technical orders.

Performed numerous splicing, connector assembly/repair and time compliance orders.

Supervised a staff of 10+ airmen on all aircraft systems and their operating functions.

Close and direct training with officers associated with aircraft.

Consistent exposure to fast-paced and energetic maintenance situations.

SKILLS:

Microsoft Word, Excel, Power Point, Access, Outlook

EDUCATION:

Mt. San Jacinto College - 1991 to 1997

Aerospace Studies / Math / Sciences - Mt. San Jacinto, CA

CORE ACHIEVEMENTS:

- Doubled the FIB revenue expectation for MEFAS over three consecutive months with a team of three

engineers.

- Completely resolved engine failure issue through analysis of B-2 single wire harness manufacturing defect

- Managed Cole Haan day-to-day operations and maintained top sales numbers via strong client retention

- Practice and direction in quality assurance excellence with Northrop Grumman management team

- Enabled a competitive edge for Skytronics jet engine harnesses at production-level electrical wiring

fabrication

- Air Force Achievement Medal for meritorious service from 1986 to 1990 while supervising a team to

maintain operations on all US Air Force aircraft systems (F-15) for a four-year period in Germany.

REFERENCES: Available upon request

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