Sales Customer Service
Resume:
Cynthia L. Frierson
708-***-**** (home)
Flossmoor, IL 604**-***-***-
**** (office) ****************@*****.***
708-***-**** (mobile)
Summary
High-performing and award-winning business to business sales
professional with more than twelve years of proven expertise in driving
business development and sales volume. Champion of brand differentiation,
innovative sales strategies, and exceptional customer service to engage
dramatic growth.
Core
Competencies
Consultative/Solution Sales Team Building and Leadership
Outstanding Communication Profit Maximization
Skills
Solving Customer Challenges Business to Business Sales and
Service
Competitive Contract Wins Budget Development and
Management
Management Strong Interpersonal Skills
Compliance Strategic and Complex Selling
Experience
Aflac
Independent Sales Associate, 2009
American Family Life Assurance Company is a Fortune 500 company founded in
1955. Aflac provides insurance policies that can be used to help with those
out-of-pocket expenses not covered by the existing primary insurance
coverage of U.S. consumers. Aflac's business philosophy is to
combine innovative strategic marketing with quality products and services
at competitive prices to provide the best insurance value for consumers.
Licensed Insurance Agent, selling insurance products in a professional
business-to-business sales environment. Engage consultative sales,
listening skills, and cold calling to deliver the most appropriate
selection of guaranteed renewal insurance product choices, primarily to
small businesses.
Bank of America, Chicago, Illinois
Senior Client Relations Officer, Student Lending/AVP 1997 - 2008
Bank of America is one of the world's largest financial institutions,
serving individual consumers, small and middle market business and large
corporations with a full range of banking, investing, asset management
and other financial products and services. Bank of America serves
clients in 150 countries and has relationships with 99 percent of the
U.S. Fortune 500 companies. The corporation has approximately 300,000
employees.
Senior Sales Officer/Account Manager/AVP recognized in the corporate top
performing 1% of all employees. Executed creative outside sales and
marketing strategies to post-secondary clients in a two state territory.
Orchestrated the stimulation of client interest through innovative
business strategies, building loyal customer relationships, and driving
new growth, generating a 30% over goal increase in revenue for the most
recent year. Accomplished and enterprising in solution delivery
Resume: Cynthia L. Frierson page 2
by engaging problem analysis, needs assessment, and negotiation leading
to increased strong closings and customer acquisition. Disseminated a
diversified and comprehensively focused approach to quality customer
service and portfolio management, creating an escalation in client
retention. Demonstrated enthusiastic leadership and change transition
skills, exhibiting a passion for success.
. Consistently leveraged new relationships with college and university
decision-makers, increased business volume to an annual average growth
of 30% by engaging sourcing, prospecting, market research, strategic
planning, and forecasting, while deepening relationships through
proactive client contact and quality customer service.
. Maximized growth by 131% through elevated coordination with internal
operations and internal BOA lines of business to implement improved and
effective strategies to meet college and university needs.
. Generated $400+ million in consultative sales revenue over five
years.
. Organized and delivered on-campus presentations on financial
literacy and debt management
. Assisted in the development of marketing material and competently
provided responses to RFPs (Requests for Proposals) that were
submitted by numerous financial aid offices.
. Documented all sales activity in sales contact database, Goldmine and
Interact. Used MS Office Word, Power Point, Excel and Outlook for
business communication, reporting and analysis.
. Provided peer coaching to less-experienced sales associates and various
financial aid officers.
Prior
Responsibilities
Director of College Financial Aid Department. Managed and administered
federal and state funds, formulated delivery of regulatory directives,
facilitated Federal U. S. Title IV compliance initiatives, and supervised
staff of 12; all with a culmination of successful and positive state,
national, and institutional audit examinations.
. Reengineered departmental policies, procedures, and processes
producing heightened compliance with U. S. Department of Education
statutory requirements.
. Coordinated the launch of new institutional computer system
departmental module and federal electronic technology software, leading
to increased productivity and enhanced service delivery.
. Participated as a member of the president's administrative council.
Education
Master of Arts, Educational Administration; Chicago State University,
Chicago, Illinois
Bachelor of Science, Educational Psychology; University of
North Texas, Denton, Texas
Extensive sales training, banking training, insurance training,
and federal regulatory training
Resume: Cynthia L. Frierson
page 3
Honors and Awards
Bank of America Award of Excellence; 2008; awarded to select top
performing 1% employees
Bank of America Spirit Medallion Award, 2008, awarded for
exceptional contributions and spirit
Service Award; Illinois Association of Student Financial
Aid Administrators, 2008
Service Award; Midwest Association of Student Financial Aid
Administrators, 2003
Ruby H. Walton Memorial Christian Service
Award, 2006
Licenses
Illinois Insurance Producers License
Indiana Insurance Producers License
Associations and Volunteerism
(present and past)
National Association of Student Financial Aid Administrators
Midwest Association of Student Financial
Aid Administrators
Illinois Association of Student
Financial Aid Administrators
St. Clement's Church, Board of Directors, Chairperson
Dr. Godwin Oneyma Jubilee Center, Board of Directors
South Cook County Girl Scouts, Board of Directors
South Suburban Auxiliary of the Cradle Society
Veterans Community
Service Coalition
Employment Recommendation for Cynthia Frierson
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