Call Center .Net Software Engineer Developer C#
Resume:
Juan Berroa
*** ** ***** **, *****, FL *****
********@*******.***
Computer Skills
Languages
HTML, CSS, XML, JavaScript, Java, VBScript, ASP, ASP.net, AJAX, C#, C
Visual Basic, VB6, VB.NET, SMTP, DTS Packages, Web Services
Software
Database: Microsoft SQL Server 2000 & 2005, 2008, Microsoft Access,
Oracle 8, Oracle Forms, Pl/SQL
Web Development: Dreamweaver, Flash, Adobe Photoshop
Office: Word, Excel, Access, PowerPoint, Outlook, Publisher, Visio
Platforms: Microsoft: Windows 2000, XP, Vista
Experience
Senior Developer June 2009 - Present
Marketlinkx Direct
Coral Springs, FL
Design and develop structure for call center
Develop code using Visual Studio (2.0 - 3.5) in C#, VB.NET, VB6,
ASP.net, and SQL
Create dynamic reports using C#, ASP.net, SQL, AJAX
Gather statistics and reports for in-house and clients
Develop and maintain API for lead postings
Develop and maintain web services for call center vendors
Develop all dynamic web based scripts for call center agents
Maintain and enhance call center scripts efficiency
Automate payroll reporting and employees time cards
Integrate offshore call center database with in-house
Maintain integration with all five in-house call centers and off shore
Conduct user acceptance testing
Maintain user and reference manuals
Manage a team of two Junior developers
Software Engineer (Custom Solutions) October 2007 - June 2009
Learn.com
Sunrise, FL
Design software to accommodate clients requirements
Develop code using Visual Studio (2.0 - 3.5) in C#, VB6, VB.NET, ASP.net,
and SQL
Integrate clients with the Learn.com Learn Center
Develop all necessary software and data layers to integrate clients
Develop components that manage and transform data
Use SMTP for e-mail notifications using C#
Create dynamic reports using C#, ASP.net, SQL, AJAX
Manage database encryptions
Develop and maintain dynamic web based applications and reports
Develop and maintain custom e-mail notifications
Develop and maintain web services
Computer Programmer March 2004 - October 2007
Education Training Corporation
Fort Lauderdale, FL
Work with users and business analysts to define requirements for
enhancements to student tracking system and other custom applications
Designs software to be robust, scalable, and modular
Develop code using Visual Studio 2.0 in C#, ASP.Net, VB.Net, or XML,
using MS Visual Studio
Test and ensure developed code meet user requirements
Maintain web content using Dreamweaver (HTML, ASP) & Adobe Photoshop
Create and maintain reports in ASP, SQL
Create dynamic reports using ASP.net
Create web services and API integrating to third parties
Create DTS packages for yearly/quarterly government reporting
Service Technician November 2003 - March 2004
Advanced Security & Network Solutions Inc.
Miami, FL
Maintain & implement surveillance camera, Access Controls, Intercoms
Integrate Ethernet & Telephone Cables
Configure network connections with TCP/IP
Configure wireless and fiber optic network solutions
Education
B.S. Computer Information Systems, Nova Southeastern
University
Davie, FL
Associate in Science, Florida Career College
Pembroke Pines, FL, June 2003 - December 2004
A.S in Business Computer Programmer
High School Diploma, North Miami Senior High
North Miami, FL, 1999 - 2003
Languages
Fluent in English
and Spanish
References
Available Upon Request
Contact this candidate