Sql Server Service

Stephen A. Michael

***** ********* ****, ******** *******, CO 80921 . 719-***-**** .

*******@********.***

SUMMARY

V Visionary development leader with business savvy and deep experience in

creating and delivering profitable, large-scale, software-driven product

initiatives

. Includes concept, positioning, architecture, delivery, and

packaging

V Expert in cloud-computing architectures requiring large-scale, non-stop

operations

. Distributed, high-availability software and hardware solution

designs

. Service-Oriented Architectures (SOA)

. Multi-tenant SaaS / On-Demand delivery models

V Experienced in recruiting and directing super-productive solution teams

. Proven ability to build, lead, inspire, and motivate over-achieving

R&D teams

V Skills encompass a broad range of software development technologies

. C# .NET, C / C++, Java, and Web-based development environments

. Eclipse and Visual Studio IDEs for Linux, Windows, and BlackBerry

. MySQL, Oracle, Microsoft SQL Server, and Berkeley Databases

__________________________________________________

ACCOMPLISHMENTS

V Conceived of and delivered pioneering web-based contact center service

cloud

. Thousands of distributed users per system instance and 24x7

operation

. Evangelized solution to co-founders, partners, and prospective

investors

. Built and directed the distributed R&D team that delivered the

service (SaaS model)

. Included workflow engine for skills-based routing of both voice and

messaging

. Sold to both Siebel / Oracle and EADS Telecom / Aastra - remains in

operation

. Technologies: Distributed and self-healing s/w architecture, C++,

Java services.

C# .NET, JavaScript clients. XML. Oracle DB. VoIP / SIP using

Dialogic and AcuLab media services. Windows and Linux servers

. See http://aastraondemand.com/ for latest product snapshot

V The MCI solution that interrupted dinners, yet made hundred$ of million$

for MCI Long Distance!

. Increased MCI's annually recurring revenue potential by an

estimated $400 Million$

. 20+ thousand blended agents across 12+ contact centers; 60M

calls/day capacity

. Conceived of the project, sold it to upper-level management, and

directed the distributed R&D team in rapidly delivering the

solution

. Mission-critical; if it failed, then users must be sent home. So

it did not fail!

. Adaptive real-time predictive forecasting engine that both

maximized agent efficiency while delivering the lowest abandon-

rates in the industry

. Technologies: Distributed architecture, C++, and Oracle Db on

Windows servers

V Google-like Search Engine designed to host 100K or more product links

. Support of ranked, keyword-based searches against large product

database

. Project conception, design, and successful implementation

. Technologies: PHP, Zend, MySQL, JavaScript, YUI, XML, RSS, Apache,

and Linux

PROFESSIONAL EXPERIENCE

RightNow Technologies . Colorado Springs, CO . Apr 2008 - Dec 2009

Director of Product Management, Contact Centers

Aastra USA . Colorado Springs, CO . 2005 - 2007

Senior Director of Application Development and Chief Architect

EADS Telecom . Colorado Springs, CO . Nov 2001 - 2005

Director of Development, Chief Architect, and Product Mgmt roles (note:

Acquired by Aastra USA)

Ineto, Inc. . Colorado Springs, CO . Mar 1999 - Nov 2001

VP of Engineering and Chief Architect - co-founder (note: IP and team

acquired by EADS Telecom)

MCI Telecommunications Corporation . Colorado Springs, CO . 1995 - Feb 1999

Senior Manager 2, Lead Software Architect

MCI Telecommunications Corporation . Austin, TX . 1991 - 1995

R&D management, Software Architect, and lead development positions

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AWARDS and ACHIEVEMENTS

. Restructured product and processes to return RightNow Voice service to

profitability

. ICMI Best of Show, 2007: the Centergy Virtual Contact Center (SaaS-

based solution)

. Internet Telephony Product of the Year, 2002: the Centergy Remote

enterprise center

. MCI Circle of Excellence

. MCI Peak Achiever (2x recipient)

. Patent: Customer Communication Service Center: US 7106850 (co-

inventor)

EDUCATION

. Bachelor of Science, Computer Science.

Memphis State University, Memphis, TN (now: The University of Memphis)

Professional Training

. Strengths Finder 2.0

. SIP: The Session Initiation Protocol. Real Solutions

. Future Directions in Telecommunications: Pace University

. Situational Leadership II: Blanchard

. Object-Oriented Design: System House

Keywords: C++, C, C#, C Sharp, .NET, DotNet, Java, JavaScript, Jscript,

PHP, MySQL, LAMP, Oracle, SQL, DBA, VoIP, Voice over IP, SIP, Distributed,

SOA, SOAP, web services, telephony, CTI, Dialogic, AcuLab, Intecom, Cisco,

Subversion, SVN, Office, Word, Excel, Powerpoint, IDE, Eclipse, SQL Server,

DCE, RPC, SourceSafe, Microsoft, Linux, Unix, QNX, Solaris, Berkeley,

Clustering, SaaS, OnDemand, On-Demand Replication, predictive dialing,

dialers, data warehouses, warehousing, search engines, affiliate marketing,

object-oriented design, non-stop, fault-tolerant, Zend framework,

BlackBerry JDE, Eclipse, Visual Studio, SmartPhone, SmartPhones, Product

Maanger, Product Mangement, BlackBerry, Android

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