Engineer Management

James B. Doan

* ***** ***** ****, ********, CT **880

203-***-**** (Cell)

*****.****@***.***

SUMMARY

I am an information technology professional with over ten years of

expertise in systems and network administration, systems deployment, client

trouble shooting, helpdesk and database management, and management.

PRODUCT & ENVIRONMENTAL SKILLS

. Microsoft Vista, Widows 7, XP, 2003 Server, Windows 2000 Pro, 2000

Server, NT, Office Communicator, Office 2007, Office 2003, including

Access, Outlook, Excel, Word, Power Point, Visio.

. SMS, Active Directory, TCI/IP, DNS, DHCP trouble shooting

. Cisco Systems VPN (RSA), PointSec, Voltage, Ghost, VERITAS, ARC Serve,

PC Anywhere, Norton Anti Virus, eTrust, Avast!, Zone Alarm, Bloomberg,

Nero, Adobe, Citrix Client, SnagIt, Hyena, Jabber, AOL IM.

. HP Laptops & Desktops, IBM/Lenovo Laptops, Macintosh, Wireless Access

Point.

. Blackberry, Smart Phones, Video Conferencing, Printer, Scanner, MFD

support

. HP OpenView ServiceCenter, Clarify, CA Unicenter, Siebel, Millennium I-

Care

. IT writing, global IT process documentation, asset management,

managerial/supervisory roles, report writing to various governmental

agencies for an environmental consulting organization.

. UNIX/Linux-Mint, Ubuntu, Fedora (Red Hat).

PROFESSIONAL EXPERIENCE

Statoil, Stamford, CT November 2009

to Present

Consultant - TAC Worldwide / YIT

> IT User Equipment Support - Supervisor

. Provide support as required to a trading floor with approximately 15

trader and 95 additional users.

. Provide accurate and timely management reports, resource utilization

and documentation regarding support operations.

XL America, Stamford, CT March 2006 to

November 2009

Consultant- Siemens - IT Solutions and Services/Grapevine Technology

> End User Support Services - Field Service Engineer (FSE)

. Acted as departmental lead, in conjunction with other departmental

heads, to establish and document, processes and procedures, to

ensure global standardizations. Trained technicians globally of

these documented procedures and processes.

. Provide level II and III technical support to technical and business

users within the XL environment to ensure that the high profile and

priority issues are addressed in a timely manner in accordance with

SLAs.

. Utilized as a reference and escalation point for the global FSEs for

less common issues and also assist and backup the Stamford FSEs in

all areas of their work.

. Clients serviced include the most senior levels of the executive

staff as well as other users who require additional support or

technical expertise.

. Worked as a liaison between the FSEs and the End User Computing

Team, helping to integrate and facilitate improvements to the

desktop environment.

. Responsible for IMACs (Install, Move, Add, and Change) within the

Stamford locations.

> End User Support User Administration

. Operate as the team member in charge of the maintenance, of audit

compliance, while providing access to the company's intellectual

data. These activities includes oversight of access and support to

folders, shares, and applications within the Active Directory

infrastructure of the global organization.

. Team member responsible for the processing of documentation in

regards to global company's new hires and terminations.

> Miscellaneous Projects

. Initiated and implemented standard documentation of global IT

process, including design, editing, writing & reviewing. As well as

providing training on these materials.

. Member of a team was in charge of the technological integration of a

newly acquired company's users (approximately 75 users) within a

very narrow time frame into XLs existing infrastructure.

. Migration team member that migrated over 4000 users machines

globally, to a standard desktop image. Also migrated all users e-

mail accounts from an internal Exchange 5.5 Environment to Exchange

7, requiring physical work at each user's machine.

. Designed and maintain the printer management server that monitors

all the printers (approximately 125 devices across three building)

in the XL America Stamford locations resulting in the improvement in

the response time and accuracy of printer maintenance and repair.

Advanced Computer Technologies, Inc., Norwalk, CT May

2005 to March 2006

Field Engineer

The following activities have been performed at a variety of client

locations including law firms, financial institutions, public school

systems, laboratories, architectural firms, and other office and home

locations:

. Windows XP rollouts within mixed environments (Macintosh & PC) as well

as native environments.

. Responsible for trouble shooting desktop PC's and servers for a

variety of hardware and software issues, including Spy ware, viruses,

hardware failures, and connectivity issues.

. Rectified numerous backup problems, restored from backup, re-imaging

and restoring systems.

. Resolved a variety of HP printer issues.

James B. Doan, Norwalk, CT June

2001 to May 2005

Independent Consultant

. Responsible for the rollout of Windows XP for numerous small offices

and homes.

. Provided assorted services such as resolving of computer problems,

upgrading or reinstalling operating systems and teaching users various

computer skills.

. Worked on site interconnected systems projects such as upgrading

client systems to Windows 2000 for clinics in CT and MA areas.

. Daily administrative tasks such as developing a client-side migration

strategy for desktop PC's, network preparation for server migration,

and troubleshooting network backups.

Greenwich Technology Partners, White Plains, NY January

1999 to June 2001

Network Engineer

. Mitsubishi International Corporation - Team lead for a migration to an

Ethernet environment for satellite offices.

. NASDAQ Data center - Developed and wrote documentation for the local

IT processes (within three departments) to gain compliance with their

internal auditing departments guidelines (COBIT).

. Crompton (Witco Corporation) - Site lead of a remote LAN team which

installed and converted existing networks to Ethernet while

implementing a Citrix rollout. Work entailed networking setup,

installation and configuration, troubleshooting connectivity issues

and system workstations migration.

. UCONN Health Center - Team member for a Macintosh rollout.

. Clarence House - Remote team member responsible for installing and

testing Cisco 1600 routers.

. Fleet Financial - Reconstruction of a CMS 400 database.

Nuclear Engineering Services (NES), Danbury, CT

November 1994 to January 1999

Environmental Geologist

CERTIFICATIONS & TRAINING

Microsoft Certified Systems Engineer: (MCSE)

. Installing, Configuring, and Administering Microsoft Windows 2000

Professional (Exam 70-210)

. Implementing and Supporting Microsoft Exchange Server 5.5 (Exam 70-

081)

. Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0

(Exam 70-059)

. Implementing and Supporting Microsoft Windows NT Server 4.0 in the

Enterprise (Exam 70-068)

. Implementing and Supporting Microsoft Windows NT Server 4.0 (Exam 70-

067)

. Implementing and supporting Microsoft Windows 95 (Exam 70-064)

. Networking Essentials (Exam 70-058)

Sun Solaris: Solaris 8 System Administration I - Training Course

Cisco: Cisco Certified Network Associate (CCNA) - Training

NetScout: nGenius Capacity Planner, Service Level Manager, Real-Time

Monitor Plus - Training Course

University of Connecticut, Storrs - B.S. Hydro/Environmental Geology, 1993

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