Customer Service Manager
Resume:
Kimberly Williams
**** ***** ****** ***, ** Paso, TX 79934 *.*********@*****.***
Professional Profile
Experienced Multi-Unit Manager with successful track record.
** ***** ****i-Unit Experience Great Communicator
7 Years Regional Trainer Results Oriented
14 Years Development & Coaching Problem solver
16 years Recruitment Honest and Ethical
14 years Area Sales Management Strong Customer Service
Professional Experience
Murphy Oil Corp, El Paso, TX
2008 - Present
District Sales Manager
Achievements:
Have created a fun working environment with high expectations and friendly
competition which allows for the districts continued success
We are beating same store sales year over year in every category
Have now been able to recruit and retain in areas such as Midland where
typically the turnover is one of the highest in the company
Responsibilities:
Recruitment, training, performance appraisals, corrective action, terms
Drive Sales
Closely monitor competitor pricing
Monthly cash audits, operational audits, and evening store checks
Inspect each property for cleanliness, and to ensure adherence of
planograms and total store set up is 100%
P&L responsibility
Fastbucks, Albuquerque, New Mexico
2006 - 2008
District Sales Manager
Achievements:
Took a market of unprofitable stores and succeeded in achieving increased
revenue each month over month, as well as increased income before
overhead, and bad debt in a safe range.
Increased loan average amounts per customer and increased new customer
count
Won trip to Hawaii for top numbers in the company for the fourth quarter
Created a culture of effective communication, enthusiasm, and a fun and
productive work environment with low turnover
Responsibilities:
Hired, trained, development, and retention
Controlled costs and drove revenue
Monitored store management marketing strategies, collection tactics,
customer service, and problem resolution
Monthly audits for each location
P&L responsibility, budgets, HR.
Service Management Systems, El Paso, TX
1999 - 2006
District Operations/Regional Trainer/Purchasing Manager
Achievements:
Successful P&L results District wide
Highest retention rate of Facility Managers trained company wide
Several new accounts attained through quality of appearance and high
performance levels at locations in District
Responsibilities:
Trained Facility Managers Regionally handled H.R. issues for District of
16 locations
Developed and coached all levels to insure continued top performance
Handled purchasing region wide for all supplies and capitol expenditures
P&L Management responsibility
Quality control for all sites in district through regular property reviews
Southeast Service, El Paso, TX
1994 - 1998
Facility Manager/Facility Services
Achievements:
Successful P&L Management
Facility Manager of the year
Several successful start-up's
Responsibilities:
Property inspections for quality control
Budgetary control
Customer relations
Recruitment and training of all new employees
Stayed within all contract guidelines for continued retention
Education
EPCC El Paso, TX
1987
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