Project Customer Service

SHAWN CARTER

***** ********* **

Stafford, TX *7477

Phone 832-***-****

E-mail ******.*****@*******.***

Summary

Extensive knowledge of business operations with a strong accounting

background. Experience in Project accounting practices, Job costing

methods, Contract management, Inventory and manufacturing processes across

many industry types. Comprehensive experience as a project team

member/leader on several projects in a variety of roles. Responsible for

implementation, consulting and training of Project based and financial

software. Resolve complex customer issues, defining product standards and

providing performance updates on product deliverables. Develop product

documentation, prepare and deliver presentations for training courses and

product functionality. Experienced with SQLBase, SQLServer, Oracle and

.NET database platforms.

Employment

Infor Global Solutions - Alpharetta, GA Location (Hampton, NH 03842)

o Sr. Application Engineer/Implementation Consultant (June 2008 - Current)

- Perform business systems analysis in the areas of Project

Budgeting, Estimates to Complete, Estimate at Completion,

Billing/Revenue Recognition, Payables, Receivables, G/L and

production of Financial statements.

- Provide implementation services for Project based and Financial

software.

- Perform business requirement gathering and design system to meet

customer requirements.

- Recommend process and software solutions to accommodate customer

needs.

- Document customer requirements and develop specifications for

product enhancement requests for delivery to

development/programming.

- Develop business solutions for customers involving process re-

engineering in the areas of project management/accounting, job

costing and contract management and general finance.

- Configure database settings and facilitate setup to meet business

objectives.

- Ensure that business processes, procedures, and reporting comply

with the necessary government requirements and regulations.

- Work with all levels of organization from executive to entry-level

staff.

o Product Support Consultant/Special Projects (October 2004 - June 2008)

- Support Training & Mentoring Project - July 2007 - June 2008

- Aerospace & Defense Stabilization Project - July 2005 - October 2006

- Perform project management for strategic accounts to ensure customer

satisfaction.

- Act as a liaison between customers and management for estimated

completion of project deliverables.

- Work with senior management with regard to product direction and

resolution of escalated customer issues.

- Member of development team for VISUAL Aerospace & Defense/Project

Management software.

- Test product for functional completeness and fitness of purpose and

facilitate customer acceptance testing.

- Provide on-site consulting, analysis of data and systems to ensure

validity and integrity.

- Manage necessary resources to resolve critical customer issues

including Support, Development and QA.

- Mentor a team of support staff, ensure proper training and manage

support queue.

o Application Engineer/Product Consultant (October 1998 - October 2004)

- Global Financials Deployment Initiative - April 2003 - November

2005

- Aerospace & Defense Development Initiative - November 2001 -

November 2002

o Scope and duration planning

o Quality management through development and execution of

proper testing methods

- Experience in Project accounting practices, Job costing methods,

Contract management, Inventory and manufacturing processes across many

industry types.

- Develop and implement business solutions for customers involving

process re-engineering.

- Utilize best practices of business processes to ensure customers use

of full application functionality.

- Perform financial analysis and data auditing including inventory

costing and account reconciliation.

- Develop course curriculum, training manuals, presentations and

instruct software accounting courses.

o Technical Support Specialist/Trainer (November 1996 - October 1998)

- Provided phone and in-house technical support for Financials, Payroll,

and HR software applications.

- Managed multiple issues simultaneously.

- Responsible for providing training at corporate facility and updating

training materials for new functionality.

Allard's Moving & Storage - Newington, NH 03801

o Accounting Manager (January 1996 - November 1996)

- Responsible for all accounting aspects for three divisions and two

legal entities.

- Prepared payroll on a weekly basis.

- Supervised a staff of three customer service representatives.

- Responsible for hiring, training and employee performance reviews.

- Resolved escalated customer issues.

Continental Cablevision of New England - Portsmouth, NH 03801

o Staff Accountant (October 1994 - January 1996)

o Inventory Control Clerk (September 1991 - October 1994)

o District Data Entry Clerk (January 1989 - September 1991)

Education

Master of Business Administration - with Graduate Certificate in

Information Technology

Southern New Hampshire University - January 2007

Bachelor of Arts - New England College, Henniker, NH - Business

Management 1994

Associate in Business Science - McIntosh College, Dover, NH - Computer

Programming 1992

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