Customer Service Analyst

DOROTHY SCOTT

**** **** ********* **

COMPTON, CA 90222

310-***-**** home

310-***-**** cell

*********@***.***

SUMMARY of QUALIFICATIONS

Senior Credit Analyst with proven success in monitoring, maintaining, and

strengthening key accounts relationships in a high volume environment.

Expertise in quickly resolving complex issues, anticipating clients' needs,

and addressing profitable issues bases on sound financial credit and

collections experience. Accustomed to working with executives and senior

level management, and excellent team player.

EXPERIENCE

FTC Commercial Corp., Los Angeles, CA 2006-2010

Sr. Retail Credit Analyst

. Handle all aspects of client/customers relationship, including credit

management, creating new accounts, reviewing and renewing accounts for

lines of credit. Based on analyzing financial statements from S.E.C.,

Dun & Bradstreet, and in house customer prepared financial statements.

. Supervise a team of four collectors. Responsible for their

professional development toward sound collections decision, clean

ageing and superior customer service.

. Established payment arrangements with customers with cash flow

problems to get accounts current, review accounts for possible

placement to an outside collection agency.

. 99% collection recovery

Transtar Metals, Torrance, CA 2003-2006

Sr. Credit Analysis

. Responsible for approving credit and releasing orders for major sheet

metal companies.

. Reviewing, and renewing and increasing credit limits.

. Responsible for reconciling accounts and calling on past accounts

GMAC Commercial Finance, LLC, Los Angeles, CA

1981-2003

Senior Credit & Collection Analyst

. Responsible for credit and collection of commercial accounts. Handled

credit and collection for major retail stores across the United

States.

. Established credit lines, renewed lines and worked with Account

Executives to maintain and resolve credit and collection issued.

. Supervise and trained both new and existing personnel in company

customer service and collections protocol.

EDUCATION

. Currently enrolled at Cerritos Adult School

. Southwest Community College, Los Angeles, CA - AA Degree Business

TECHINCAL SKILLS

. MS Outlook

. MS Word

. Excel

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