Engineer Software
Resume:
Vadim Alkasov
Brooklyn, NY 11235
Phone 347-***-****
E-mail: *******@*****.***
I possess accomplished experience, credentials and technical expertise in
the areas of PC and Desktop Support across Windows Networks and
Telecommunications. I also have a proficiency in PC hardware and network
client applications. I have a demonstrated proficiency and expert knowledge
of current server, desktop and laptop hardware systems; network and desktop
operating systems and firm wide standard applications and utilities. I am
skilled in communicating highly technical information to both technical and
non-technical personnel.
WORK HISTORY
Field Engineer
03/01/09 - PRESENT CompuCom SYSTEMS, Inc NEW YORK, NY
. State Farm system conversion project
. Allstate Alliance system conversion project
. Resolved Windows related issues, Internet Explorer issues and other
PC software related issues.
. Installed new and existing PC systems, desktop and printer support
and repair
. Installed and configured Windows XP, Windows-Vista, Windows 7, MS-
Office 2007, Symantec AntiVirus
. Provided functional and technical support, troubleshooting and
diagnosing hardware and software problems, including desktop, laptop,
WAN, LAN, and remote systems.
PC Support / Data Entry
07/14/2008 - 02/20/2009 TRT INTERNATIONAL LTD NEWARK, NJ
. Installed and configured several pier to pier networks based on Windows
2000/XP
. Installed new and existing PC systems, desktop support and repair,
. Troubleshot and install all types of computer systems and printers.
. Installed and configured Windows XP, Windows-Vista, MS-Office 2007,
Symantec AntiVirus.
. Verified accuracy of data, combining data from various systems to compile
spreadsheets.
. Compiled and sorted client's documents, such as invoices, titles, checks
and vehicle reports.
. Coordinated and prepared client information for US custom reports.
. Typed letters, memos and other materials.
. Coordinated team meetings/schedules.
. Answered phones and provided customer support.
. Set up new client accounts.
. Performed administrative functions as needed.
PC Support Specialist
07/10/2006 - 07/12/2008 2P COMMERCIAL AGENCY NY BROOKLYN, NY
. Provided functional and technical support, troubleshooting and diagnosing
hardware and software problems, including desktop, laptop, WAN, LAN, and
remote systems.
. Assisted in the installation and updating of software, as well as the
setup and troubleshooting of all equipment.
. Tracked and de-escalated technology and both computer and printing
equipment systems.
. Expertly installed, configured, monitored and troubleshot PC's and
related hardware on all OS platforms.
. Oversaw the investigation and resolution of hardware and software issues
both remotely and onsite.
. Procured, received, documented and tracked inventory of all computer
equipment and software licenses.
. Performed diagnostic testing on PC equipment and ensured printers [pic]
were up and running at all times.
. Resolved Windows and Internet Explorer issues on desktop and laptop.
. Identified and removed computer viruses.
. Resolved Windows related issues, Internet Explorer issues and other PC
software related issues.
. Monitored and troubleshot LAN installed and configured routers and
switches.
Field Engineer
12/12/2001 - 07/05/2006 DATASYS TECHNOLOGIES ALLENTOWN, PA
Main duties included technical support of multiple customers (on-site and
remotely). Provided quality testing, troubleshooting, repair and
maintenance of IBM compatible PCs, MAC systems and printers, variety of
peripherals, LAN's data communication equipment. Assembled and installed
IBM compatible PCs, performed maintenance and upgrades to various software
and hardware such as disk drives, system boards, printers, modems, video
cards, memory and replace defective parts.
Desktop Support Specialist
09/2000-12/2001 VOLT INFORMATION SERVICES, INC. ORANGE, CA
I was assigned to Training Department (MEIU) of Agere Systems in Allentown,
PA
Responsible for the overall coordination, control and maintenance of
personal computers to ensure compatibility and integration
Desktop Support - Senior PC Technician
01/1999-09/2000 INACOM INFORMATION SYSTEMS MALVERN, PA
I was assigned to Lucent Technologies and to Air Products in Allentown, PA
My duties included:
Desktop support and repair, troubleshooting and install all types of
computer systems and printers.
Data communication equipment. Updated computer hardware and software for
compatibility and compliance with Y2K. Installed and configured Windows NT,
Windows'95, MS-Office'95/97, Exchange, Lotus Notes.
Senior PC Technician
04/1997-01/1999 VANSTAR CORPORATION COLUMBIA, MD
*Due to corporate merger between Vanstar and Inacom.
I was assigned to General Electric Information Services in Rockwell, MD.
Personally installed and updated several Windows NT workstations, and
connected PCs to the Windows NT networks, frequently used advanced
software/hardware diagnostic programs. Downloaded and applied vendor's
software patches to existent programs. Provided guidance and instructed
users in MS-DOS, Windows NT, Windows'95, MS-Office'97, Exchange, Lotus
Notes and Internet usage.
Field Engineer
07/1996-04/1997 SYSTEM ONE CORPORATION JESSUP, MD
Main duties included technical support of multiple customers (on-site and
remotely). Provided quality testing, troubleshooting, repair and
maintenance of IBM compatible PCs, MAC systems and printers, variety of
peripherals, LAN's data communication equipment. Assembled and installed
IBM compatible PCs, performed maintenance and upgrades to various software
and hardware such as disk drives, system boards, printers, modems, video
cards, memory and replace defective parts. Upgraded over 400 computers from
Win3.x to Win95.
PC Technician
07/1993-07/1996 Z&F CONSULTING,INC. BALTIMORE, MD
I was a PC service technician whose duties included troubleshooting,
repairing PCs, MAC systems, LANs and servers, printers. Managed standard
desktop project. I install and repair LANs, printers and other service
equipment. I worked on various operating systems and LANs. Successfully
resolved technical problems with PC's application software, hardware and
communication lines.
EDUCATION
Course of Computer Science, Moscow State University, 1983-1984
B.S. Degree in Mechanical Engineering, Stavropol State University, 1976-
1982
COMPUTER SKILLS
. MS-DOS 6.2, MS-Windows 3.11, MS-Windows 95/98/2000/XP/VISTA.
. Windows NT v.4.0, Windows 2000/2003
. Novell NetWare v.3.11/ v.3.12.
. Red Hat Linux 7.1
. Microsoft Office: Word, Excel, PowerPoint, Access, and Outlook.
. Network Administration and Multi-Server Environment Management.
. Test/Diagnostics Programs: Norton Utilities, MSD, Check-It Pro,
Manifest.
. Installations, Upgrading and Troubleshooting Personal Computers,
Notebooks.
. Troubleshooting and repair Laser, Dot-Matrix, DeskJet Printers,
Plotters.
. Network Remote Printing Management.
. Workstations' Configuration and Setup. Memory Management.
. Anti-virus Protection, Back-up, Files' Recovery
. Disk Manager, Partition Magic, Winzip
. RealMedia /Encoder, Website Graphics Animation, FrontPage.
LICENSES & CERTIFICATES
. Certified in the maintenance and repair of multiple tier one vendors
such as IBM, Dell, Hewlett Packard and Compaq.
. A+ Certified Service Technician in the Microsoft Windows and
DOS environments.
CITIZENSHIP
. USA CITIZEN
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