Quality Engineer
Resume:
Confidential Consultant Profile
John S. Cunningham
Speedway, IN 46224
email:abm04w@r.postjobfree.com
CERTIFICATIONS
A+ Certified Service Technician 1999
Dell Portables, Desktop, and Printers Certified
HP Portables, Desktops, and
Printers Certified
Lexmark Printer Certified
TECHNICAL EXPERIENCE
HARDWARE: Servers PC & Laptop Printers
Dell Compaq Dell Lexmark
Compaq IBM Toshiba Dell
HP Sony HP
NEC Gateway
OPERATING
SYSTEMS: Windows 3.X Windows 9x Windows XP Windows 2000
Windows NT Windows Vista
Windows ME Windows 2000 Windows 7
SOFTWARE: MS Office 95 MS Office 2007 Lotus Notes
MS Office 97 Adobe Acrobat Novell Netware
MS Office 2000 Paint Shop Pro MS Internet Explorer
MS Office XP AS400 Corel Draw
PROFESSIONAL SUMMARY
Mr. Cunningham has 3 1/2 years of experience in hardware installation and
software configuration in a manufacturing environment following HP, Compaq,
and IBM building requirements, Seven years experience in commercial and
residential field PC installation, repair and trouble shooting and he also
has extensive knowledge of Windows 3.11 through Windows 7. His hardware
experience includes building, repairing, and troubleshooting servers, PCs,
and portables, and printers. Mr. Cunningham has a training and management
background, as he was responsible for the testing, training, and direct
supervision of new or temporary employees as well as giving management
personnel recommendations for those he supervised to be hired on a
permanent basis. He communicates well with both technical and non-
technical personnel.
EXPERIENCE
Sarcom, Inc.
As Warranty Break/Fix Technician:
7/2007- 2/2010
1. Responsible for the timely repair of warranty clients including HP,
Compaq, IBM, and Toshiba via client applications and dispatch.
2. Set up and testing of new PCs and peripherals including systems,
monitors, printers.
3. Network troubleshooting of commercial networks.
4. Responsible for testing hardware and software, and ensuring connectivity
after repair or installation of client's PC prior to leaving the site.
BancTec, Corp
1/2000 - 6/2007
Computer Service Engineer/ Repair Contractor
As CSE / Contractor:
5. Responsible for the timely repair of warranty clients including Dell,
HP, Compaq, etc. via client applications and dispatch.
6. Set up and testing of new PCs and peripherals including systems,
monitors, printers.
7. Answer customer communications and set up appointments for new PC
installations in personal homes and businesses.
8. Network troubleshooting of residential or commercial networks.
9. Responsible for testing hardware and software, and ensuring connectivity
after repair or installation of client's PC prior to leaving the site.
10. Instructed End User of use and functions of PC and Operating System
after installation of new PC.
11. Responsible for tracking mileage and configuring daily and weekly
payroll.
Firestone, Corporation
Assistant Store Manager
1996 - 1998
As Assistant Store Manager:
. Liaison between customers and technicians.
. Managed payroll for up to 10 employees.
. Fronted any customer complaints as the first line in customer
satisfaction.
. Reviewed safety issues and oversaw basic personnel.
Vanstar Corp.
Configuration Technician, Trainer, and Quality Inspector
1994 - 1996
As configuration technician/trainer:
. Responsible for hardware and software installation and configuration of
business PCs and servers
. Learning Hewlett-Packard, IBM, and Compaq channel assembly procedures
for the installation of hardware including: hard drives, CD-ROMs, sound
cards, networking components, modems, processors, memory modules, video
devices, printers, and asset management stickers
. User administration for Windows NT and Lotus Notes was required to
configure end-user machines
. After installing hardware in new business machines, which included: CD-
Rom, hard drive, network card, modem, sound card and any other required
hardware for business PCs, servers, and laptops, was responsible for the
testing and connectivity of all hardware and software components before
passing the PCs to quality assurance technicians
. Reviewed engineer's procedures and took inventory of parts needed before
specific hardware installations and the downloading of customer specific
software using a Novell network
. Recorded asset management information for the customer, giving each
business unit a unique number and updating information using an AS400
database
. Ensuring quality requirements while meeting production goals/deadlines
. Maintaining ISO 9002 standards
. Wrote the customer a summary of customization performed
. Trained and supervised new employees on policies and production goals
. Recommended outstanding temporary employees to be hired permanently
As Quality Inspector:
. Inspected and tested customized business PCs/servers before shipment
. Corrected and reported any errors discovered using AS400 database
. Reported daily activities of the quality team to quality supervisor using
Lotus Notes
. Met with quality team and upper-management to discuss improving quality
. Improved the quality process and monitoring quality at offsite vendor
. Working with engineers to correct problems incurred while testing PCs and
servers
. Acted as the end-user and inspected the outside shipping parcel for
correct product inventory items and cross-checking those with the
customer order and then powering on the machines to ensure hardware and
software connectivity and functionality
. When error in PC was detected, halted production and traced all
computers of the infected order and re-worked and tested again all units
to be shipped to ensure quality for the end user
. Provided nightly reports to management and quality agents as to the
errors detected and the corrective action taken.
. Reviewed and monitored the production and quality of pre-built PCs for
Compaq
. Acted as quality control to ensure the company was receiving the best
possible products
Professional references: Don Wire / Sarcom Supervisor 317-***-**** & 317-
433-4870
Scott Lewis / Co-worker at Banctec 317-***-****
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