Customer Service Sales

Latrice T. Desha

**** **** ***** ***** ******, Ca 92880 951-***-****

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●************@*******.***

Collections Specialist

(Consumer and Commercial)

Summary of Qualifications:

15+ years Collections experience

Third-party Collections

Managed a queue of $50 million plus in assets

Proficient in Word and Excel

Auto-Dialer

Skip-tracing

Front and Backend Collections

Knowledge of FDCPA, FCRA and HIPPA laws

Professional Experience:

Account Representative Associated Recovery Service 12/2009 –

Present ●Third Party Collections, responsible for contacting delinquent borrowers to set up repayment

terms and in some instances set up settlement arrangements.

●Worked on the Cubs/Castel Dialer system making over 150 calls per day.

Sr. Commercial Collector Construction Protective Services 2/2007 –

11/2009 ●Contacted business account holders by telephone or in writing and requested payment to

bring the account current.

●Established alternative payment plan or other process for payment of delinquent amounts.

●Compiled and analyzed data for monthly management of Charge off and Loss reports.

Sr. Collector Cash Call 11/2005 – 2/2007

●Contacted customers who were 60days past due first payment defaults.

●Negotiated repayment arrangements as well as payoff and settlement offers.

●Handled pre-litigation paperwork and prepared all files for legal action and lawsuit.

●Worked directly with the legal department regarding all aspects of files and customers that were being

sued.

●Met and exceeded my delinquency goal consistently every month.

Commercial Collector Telepacific Communications 1/2003 –

10/2005 ●Handled a high influx of inbound calls pertaining to the reconciliation and collection of

delinquent accounts.

●Reviewed and evaluated the status of customer accounts by researching and resolving conflicts

such as duplicate invoicing, incorrect pricing, and other discrepancies that delay payment.

●Consistently reduced percentages and Daily Sales Outstanding on my aging with over 500

customers.

Auto Collector (Backend) Triad Financial 1/2001 –

8/2002 ●Prevented impending loss and increased profitability through negotiation and enforcement of

all contractual payment terms.

●Worked on an established list of accounts on an automated collections system and/or auto-dialer.

●Discussed collection strategies with management and recommended pay plans and/or extension

requests as well as suggestions for repossession or legal action when appropriate .

Commercial Collector Accountants on Call 3/1999 –

6/2001 ●Contacted business customers in order to discuss and set-up payment arrangements in order to

bring account status back to current.

●Discussed and resolved customer billing issues, faxed over missing information such as PO#’s, adjusted

incorrect pricing and also worked with the sales staff to make sure the customers always received

excellent customer service and received the products and merchandise that was promised to them.

Auto Collector Mitsubishi Motors 5/1995 –

12/1998

Customer Account Representative Beneficial California 3/1992 –

5/1995

Education

University of Phoenix 8/2007-Present

Bachelors Degree/Business Administration (in progress)

Dominguez Sr. High School Diploma 6/1991

References

Excellent references provided upon request.

Contact this candidate