Customer Service Technical Support
Resume:
Work Experience
Marcellano Pacis
II
Apt 202
Seattle, Washington 98125
abm03p@r.postjobfree.com
Executive Office Assistant
*/**** – 11/2008 Allied Waste Seattle, Washington
Handled mailing projects regarding new policy changes
Made phone calls to customers to inform them of any policy changes if needed
Handled large scale sales operation by gathering information and mapping the most
direct routes to be used by sales associates
Lead a project involving the gathering and cataloguing of photographs
Tier 2 Technical Support Agent
5/2008 – 8/2008 VMC Consulting, Kirkland, Washington
Answer calls and provide technical support for Real Networks products
Send out emails and ensure the customer can get the issue solved if unable to do so
on the phone
Answer questions and provide any assistance regarding customer accounts,
payments or charges
Offer extensive technical support through emails or Remote Assistance to
customers
Utilize all available channels to ensure customer concerns and issues are
appropriately and timely handled
Tier 3 Technical Support Agent
2/2008 – 4/2008 WDS Global, Kirkland, Washington
Provided immediate technical support for T-Mobile phones regarding network and
picture messaging services and setup
Provided customer with on the phone walkthroughs to setup phones as modems
Offered OTA support for automatic setup of MMS and Web Browsing settings
Provided timely and accurate resolution of all customer concerns and issues
Provided excellent customer service
Received training on multiple Windows operating systems as well as Mac operating
systems
Received training in Microsoft Office programs including Word, Outlook, and Excel
Retail Shift Manager
8/2007 – 1/2008 Blockbuster Entertainment, Bellevue, Washington
Performed managerial duties at a video rental store
Opened and closed the store, ensuring the security and safety of the store and staff
Organized the store to promote sales
Organized the shelves to appropriately display all movies available
Handled returns and exchanges
Prepared deposits, balanced drawers, took deposits to bank
Managed employee schedules while on duty
Assisted in training new employees in company policies and procedures
Processed transactions
Barista
1/2007 - 8/2007 Seattle’s Best Coffee, Bellevue, Washington
Processed order transactions
Created and served drinks according to company standards
Opened and closed the store
Proactively kept the floor well stocked, ensuring customer needs were met
Cleaned and maintained all machines after close
Cleaned and maintained the facility, including removal of waste and cleaning the
floors ensuring the highest level of sanitary conditions
Provided great customer service
Food Service Clerk
6/2006 - 10/2006 Raley’s, Folsom, California
Trained in and worked at each station in the hot foods and deli departments
Assisted customers with choosing and slicing of deli products
Prepared, cooked, and served pizza
Prepared any custom ordered pizzas for customers
Prepared and served sandwiches in a timely manner and according to the
customer’s specifications
Cooked and managed the hot foods counter, including refilling any products that ran
out and having each specialty meal available at the required time
Washed all dishes and serving utensils and cleaned all machines after close
Education
2/2010 – Current Academy of Art University. San Francisco, California
Attending for BFA Visual Effects and Animation
8/2000 - 5/2004 St Patrick St Vincent High School, Vallejo, California
High School Diploma
Graduated Second Honors with a 3.0 average GPA.
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