Manager Customer Service

BRIAN E. BROPHY EMPLOYMENT HISTORY **********@*********.***

Corporate Manager

Currently I have the unique opportunity to review and redefine the

marketing and promotional materials for an environmental service company

that has been in Chicago for over 123 years. I provide Account Management,

Marketing, Print Production and Project Management for this company.

Previously I have held a Production, Sales and Marketing positions

with prominent Pre-Press and Color Separation Companies in the Chicago

Market. I have had responsibility for Prospecting, Servicing new and

existing accounts for Advertising, Marketing, POP, Collateral and Direct

Marketing projects. Clients included Advertising Agencies, Designers,

Corporate Marketing Managers, and Printers.

Central Photo Engraving, Inc. Chicago, IL (3)

Computer Color Graphics Inc., Hillside IL (9) Enteron Group

Spectrolith, Inc., Chicago, IL (2)

Viking Graphics Inc. Chicago, IL (2)

I had daily client contact interacting on Estimating, Cost Control and

Project Management details. I managed services including Photography, New

Media, Web Page Design, Asset Management Programs and Facilities

Management. Early in my career on my first job as Customer Service Manager

I was promoted to Estimator after three months. Being involved in jobs

from design at the start continuing through delivery to Invoicing.

Tracking job progress and costs for all projects by developing an in-house

Database, I also functioned as Production/Client Service Manager where I

have supported the sales staff while communicating project details to the

manufacturing staff, estimated jobs, scheduled projects and acted as

quality control agent providing approvals before client presentations of

work.

I have owned and operated Color Separation Company producing Catalogs,

Display

Advertising for major Department Store and other pre-press clients.

Leo Burnett USA Inc. Chicago, IL (3)

Production Assistant, Promoted to Associate Print Service Manager

after 5 months. Working on major national clients I had daily direct

contact with Account Executives, Creative personnel, Media and Legal

Services expatiated production on all projects relating to national

advertising campaigns. I acted as Purchasing Agent for outside suppliers

of Graphic arts services. I coordinated scheduling and shipping of agency

clients advertising materials that were to be printed in National

Publications both Consumer and Trade Magazines. Responsible for scheduling

all production for advertising Ads and Collateral Projects from Copy and

Layout, Typesetting through Lithographic reproduction and fulfillment of

advertising projects. Maintained Scheduling and Budgets to insure that

work in progress met deadlines.

Monarch Printing Inc. Chicago, IL. (2)

Began as Internal Sales / Client Service. Responsible for estimates,

production schedules, coordinated local and national deliveries of printed

materials. Communicated project details from clients to manufacturing

departments. Purchased all components for manufacturing of client's

projects including paper stocks, steel rule and embossing, bindery and

fulfillment services.

Shelby-Craftco Company Shorewood, IL (Intern 1)

Fulfilled Internship elective working for the worlds largest Wallpaper

Sample Book Manufacturer.

BRIAN E. BROPHY EMPLOYMENT HISTORY **********@*********.***

Northern Illinois University DeKalb, IL (Student 2)

Employed as a Graphic Assistant in a Work-Study position with the

Office of Graphic Services of NIU. I was introduced to Design and Key line

preparation for printing of publications and other University

Communications.

EDUCATION

Northern Illinois University at DeKalb, IL Graduated December 1980.

Attained a Bachelor of Science Degree from the College of Industry and

Technology with an emphasis in Graphic Arts & Print Production.

REFERENCES Will be made upon request.

CELL PHONE 312-***-****

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