Dolfin Roper

**** ******* **. . ************, ** 46228

317-***-**** . abm027@r.postjobfree.com

Career Objective

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Versatile IT professional eager to contribute broad-scope computer

operations experience toward supporting a dynamic organization in

maximizing bottom-line performance.

[pic]Profile

. Respected IT Professional offering 13 years experience as MVS Computer

Operator, with transferrable skills in Network and PC Technology.

. Track record for diagnosing complex problems and consistently

delivering effective solutions.

. Recognized as hard-working, dedicated professional, with a proven

commitment to quality and productivity.

. Adept at blending strong decision-making abilities with outstanding

organizational skills, solid leadership attributes, and successful

interpersonal relationship-building techniques.

. Apply sharp problem-solving proficiencies, intelligent business

acumen, and cost-effective strategies, along with exceptional written

and verbal communication skills, to any technical environment.

. Capable of staying focused and maintaining a calm demeanor in high-

pressure situations while exhibiting high quality, diplomatic customer

/ client services interaction-both in person and via telephone.

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Professional Experience

Computer Operator Redcats

1997-2008

. Actively monitored 1500 jobs daily on large IBM mainframe, effectively

providing functional support, troubleshooting and diagnosis to both

hardware and software.

. Sharp business acumen and experienced in managing broad scope of

operations, from software upgrades/installations and maintaining

printers to responding to operating/error messages and resolving

Windows connectivity issues.

. Tasked with logging, tracking and documenting all calls in ticket

database using Information Management.

. Facilitated productive communication between supervisors, peers and

subordinates, effectively increasing productivity.

. Skillfully identified, diagnosed and eliminated potential issues,

significantly reducing system downtime.

. Consistently ensured delivery of quality customer service vital to

sustaining and growing accounts

. Proficiently responded to all assigned trouble tickets in a timely

manner and ensured complete satisfaction.

Honorably Discharged Veteran United States Air Force 1984-1988

[pic]Professional Training & Certifications

Network+ Certification

2009

A+ Certified Technician

2009

AS400 Certification Sponsored by IBM

MVS, VTAM, JES2, TSO, TCP/IP, IDMS, Information Management, CICS

CMOS processor, 3380 DASD, 4000 laser printer, 3174 controller, 3480 tape

drive

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