Customer Service Sales
Resume:
Colleen M. Thomas ***** Steeplechase
Drive
Bowie, MD 20715
(home)
(mobile)
colleenthomas05@yaho
o.com
PROFESSIONAL EXPERIENCE
**/****-******* ****** *********
MD/DC/VA
Sales Representative
. Responsible for ordering product through a handheld, and
merchandising Burris Logistics' products in grocery accounts.
. Present and sell promotions, order product to adequately support
sales, merchandise the retail shelf and build displays.
. Build and maintain relationships with store managers, district
managers and other store personnel.
. Report weekly activity, expenses, competitive activity, account
changes, promotions and all administrative functions within
assigned territory.
. Issue credit for products as necessary.
08/2009-Present Cadbury
Maryland/Delaware
Retail Sales Representative
. Sold and maintained 100% distribution of all "authorized" Cadbury
items in large grocery, mass food and convenience accounts in
assigned territory. Ensured flawless retail execution of
Headquarter Sales and Merchandising.
. Achieved all merchandising objectives through the effective use of
permanent secondary displays and other display vehicles.
. Removed all out-of-code and/or substandard product from shelves on
all calls.
. Maintained schematic integrity and re-merchandise to retailer-
mandated schematic compliance on all store calls as applicable.
. Build and maintain relationships with store managers, district
managers and other store personnel.
. Reported weekly activity, expenses, competitive activity, account
changes, promotions and all administrative functions within
assigned territory.
. Reported of daily activities through the use of handheld computer.
04/2008-11/2008 Hunter Douglas
Northeast Region
District Sales Manager
. Placed primary importance on delivering superior customer service.
. Maintained and completed 100% of monthly calendar and call cycle.
. Top District Sales Manager for increased sales in the 3rd month of
employment.
. Developed business plans, sales strategies, techniques and tactics
based on customer feedback and market environment.
. Tracked record of attaining challenging sales goals and managing
accounts within a designated region. Used territory analysis to
target top prospects.
. Skilled negotiator. Negotiated or mediated discussions competently,
making concessions while accomplishing goals and protecting
interests.
. Track record of maintaining high-quality standards for the
organization and implementing quality initiatives.
. Conducted one-on-one and group training for Home Depot and Lowes'
associates on features and benefits of product.
. Implemented display installation and merchandising.
. Effective communication skills, decision making abilities, along
with excellent time management and organizational skills.
Page Two
Colleen M. Thomas
09/2007-03/2008 Hershey's (Part-Time)
Maryland (Chesapeake Div.)
Retail Merchandising Specialist
. Sold and maintained 100% distribution of all "authorized" Hershey
items in assigned territory. Ensured flawless retail execution of
Headquarter Sales and Merchandising Plans (Retail Execution Plan)
with various retailers.
. Achieved all merchandising objectives through the effective use of
permanent secondary displays and other display vehicles
established within the Retail Execution Plan.
. Rotated and stocked all company authorized products as needed on
every store call.
. Removed all out-of-code and/or substandard product from shelves on
all calls.
. Maintained schematic integrity and re-merchandise to retailer-
mandated schematic compliance on all store calls as applicable.
. Reported weekly activity, expenses, competitive activity, account
changes, promotions and all administrative functions within
assigned territory.
. Reported of daily activities through the use of retail handheld
units, synchronizing upon completion of each day.
11/1985-09/2007 Nixon Peabody
Washington, DC
Regional System Support Specialist
. Received numerous accolades and customer service awards.
. Developed and investigated technology solutions for current and
future technology needs throughout the Firm.
. Operated and supported AV needs for meetings from 2 to 200 and
provided outstanding customer service and support.
. Operated and supported Polycom videoconferencing equipment, along
with maintaining conference rooms and AV inventory.
. Planned the implementation of computer hardware, software and
other equipment.
. Provided senior level support/direction for hardware and software
rollouts.
. Implemented and maintained Quality Assurance and Quality Control
procedures to be used throughout the Firm.
. Administered and Maintained Siemens phone switch for the entire
office.
. Administered and Maintained Cingular Blackberry Mobile devices for
the entire office.
. Provided daily assistance/support to users locally and remotely
using Remote Access and Citrix remote software tools.
. Developed and implemented a mobile equipment (computer and other)
sign-out/return technology.
Summary of Experience with Software Systems and Hardware Devices
Windows 95-XP Professional Client Windows 2000-2003 Server
systems
Microsoft Exchange 5.5-2003 Microsoft Terminal Services
Polycom Videoconferencing Equipment AV Equipment
Citrix Siemens Phone Switch
Microsoft Office 97-2003 Applications Siemens Phonemail
including Outlook
Various Printers (Xerox, HP, Canon, Blackberry's, and Palm Pilots
Lexmark, etc.)
Laptop and Desktop Configurations Magic Help Desk Software
REX Retail Handheld Unit
EDUCATION
Bowie Sr. High School
Graduated 1978
Prince Georges Community College
Criminology 1978-1980
REFERENCES
Jerry Riggan
Regional Sales Manager
Hunter Douglas
804-***-**** (m)
804-***-**** (h)
Scott Bolan
Regional Systems Manager
Nixon Peabody
202-***-**** (w)
703-***-**** (c)
Tina Sampson
Software Trainer
Nixon Peabody
202-***-**** (w)
Cheryl Windsor
Administrative Assistant
Nixon Peabody
202-***-**** (w)
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