Customer Service High School
Resume:
Danielle M. Dominguez
Rialto CA 92376
*************@*******.***
909-***-****(C)
909-***-****(M)
Objective: To advance, grow and achieve a level of professionalism in an organized and
established facility. I am devoted and willing to work to the best of my ability in hopes
for long term employment.
Skills and Abilities :
*Advanced with Microsoft word.
* Experience with Excel and Outlook.
* Advanced in using Multi Phone lines.
* Current experience with Internet Access, e-mail.
* Current Experience with Money Transactions.
* Advanced written and verbal communication skills.
* Experience working in a high volume/fast paced environment.
* Experience with call center experience.
* Experience using Early Resolution, Fidelity, Easy Pay, and Concertro Davox.
* Experience with ASC product and sub-servicing.
* Various Clerical Duties along with Customer Service.
Experience:
Wells Fargo Home Mortgage, San Bernardino CA
Collector 1 November/2008 to April/2009
Communicating with delinquent customers. Understanding State and Federal regulations
governing collection practices. Knowledgeable of how to interpret and document
information from various sources within the company's computer systems. Uses auto-dial
system to initiate customer contact and determine reason for delinquency; evaluates
customers' financial situations and negotiates terms of repayment to bring account
current. Also responsible for skip tracing and/ or collateral analysis.
Western Dental, San Bernardino CA
Receptionists November/2006 to September/2008
Receptionist are responsible for greeting and signing in patients, as well as scheduling
and confirmation appointments. Other duties include friendly customer service,
answering telephones, and conducting important office procedures to ensure the
efficiency of the office. Various clerical duties such as filing, faxing, answering multi-
Danielle Dominguez
Pg: 2
phone lines, etc. Worked in both front and back office environments.
San Bernardino P&DC, Redlands CA
(Seasonal Position) Casual Clerk August/2006 to November/2006
Processed mail operating the warehouse computer which separated and organized the
mail by city and state. Separated and distributed mail that could not go into the machine.
Worked in a fast paced environment, process all mail meeting companies deadlines to be
delivered out the next day.
San Manuel Indian Bingo & Casino, Highland CA
Food Runner/Frontline Cashier September/2005 to April/2006
As a food runner I assisted the bingo customers in taking and placing there food and
beverage orders. Provided a high volume of customer service daily. I transferred to a
different department where I became a frontline cashier in which I processed money
transactions such as receiving cash, checks, and most of all poker chips. Cashed out all
jackpot and poker winners. Processed request for money, and maintained a daily balance
of my cash drawer. Provided excellent customer service.
San Bernardino Unified School District, San Bernardino CA
Student Intern September /2003 to May/2005
Worked with children at Wilson Elementary School from kindergarten to the sixth grade
for three hours a day were I assist them in there class assignments that they needed help
in. Each day I had a different class to work with. Performed clerical duties which
involved in answering phone calls, filing, using fax machines, making mass copies and
provided clerical support for the School Staff.
Education: San Bernardino High School, San Bernardino CA
Diploma Class of 2005
License: CA Drivers License: Class C
References: Available upon request
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