Customer Service Manager

Heather R. Leader

Cellular: 419-***-**** . E-mail: *******@*****.*** . 3024 Maeterlinck Ave.

Toledo, OH 43614

Profile:

. Results-driven Marketing professional with over 7 years of

excellent customer service experience.

. Over five years of market development experience including business

presentations, group seminars, and cold prospecting.

. Self motivated with ability to work under pressure and handle

multiple priorities while maintaining quality control.

. Excellent oral and written communication skills with ability to

work effectively with individuals on all levels.

Education:

Masters of Business Administration, Marketing Emphasis (2006)

Columbia Southern University, Orange Beach, AL GPA: 4.0

Bachelor of Arts, Graphic Arts and Marketing Majors (2000)

The University of Findlay, Findlay, OH GPA: 3.91

Experience:

Financial Analyst, Primerica Financial Services (2005-present)

Responsible for developing new markets through business presentations,

group seminars, and cold prospecting. Meet with clients to complete

their personal Financial Needs Analysis, complete needed applications,

and continue all lines of communication until business is completed

and after.

Accomplishments:

. Licensed in Life, Series 6 and 63, and Personal Lines.

. Field trainer, responsible for interviewing, hiring, and training

new representatives.

Assistant Manager, Wal-Mart (2001-2004)

Directly responsible for six departments which rotated yearly.

Responsible for hiring, training, coaching, and evaluating all

employees. Assistant Manager over Good Works, Wal-Mart's partnership

program with the local community.

Accomplishments:

. Completed Management Trainee Program, a 17 week program, teaching

all managerial aspects.

. Received District Store of the Year for increasing profit percent

from 7.3% to 8.8% in 2003, as well as, increasing sales 11.3%.

Publications Intern, The University of Findlay (1997-2000)

Designed posters, flyers, and brochures for student activities.

Revised letterheads, certificates, and pamphlets for various

departments. Assisted in numerous PR events and news releases.

Accomplishments:

. Designed booklet for Carnival of Animals, a traveling art exhibit

for the Mazza Collection.

. Designed booklet for The University of Findlay's SummerStock.

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