Project Manager Customer Service
Resume:
Aimee M. Ross **** Biscayne Way
Haslett, MI *****
ablzy4@r.postjobfree.com
________________________________________________________________________
Qualifications
Extensive experience in overseeing the financial management of one of the
largest retiree health plans in Michigan. In-depth project management and
strategic planning experience, inclusive of contract management and
oversight, performing analytics for actuarial health and pension-related
data. Highly qualified in the area of customer service, with exceptional
written and oral communication skills.
Selected Accomplishments
. Participated in and oversaw development and effectuation of multiple
health care and actuarial contracts, resulting in multi-million
dollars savings to the Michigan Public School Employees Retirement
System
. Responsible for co-management of ongoing strategic planning
initiatives and accomplishing both short and long-term goals in
achievement of the same, including identifying significant cost-
savings potentials and maintaining strong vendor partner relationships
. Long-term public service employee, held in high esteem, with steady
growth in responsibility and ownership in multitudinous State of
Michigan initiatives
Professional Experience
Health and Pension Plan Analysis and Administration
. Health care and pension project management, working on behalf of over
200,000 retired health care recipients
. Project Manager for several internal State of Michigan audits of
processes and procedures
. Implementation manager for all Plan related health care and pension
contracts, the value of which total over $2 billion in claims and
services
. Responsible for developing and providing analytics on Plan data for
update to the MPSERS Health Insurance Review Committee and Board of
Directors
. Development and implementation of both a Medicare Prescription Drug
Plan (PDP) and an employer-sponsored Medicare Advantage plan in 2006
and 2007, respectively, which jointly resulted in over $120 million in
savings to the Plan
. Member of the Blue Cross Blue Shield of Michigan and Delta Dental
Customer Advisory Councils
. Project Manager for the Biennial Internal Control Evaluation, an
internal audit program
. Project Manager for the Dependent Data Project, a program dedicated to
the implementation of a new advanced payroll system
. Responsible for the development and implementation of plan design
initiatives for the multiple State plans, including the State
Employees, Judges and Police Defined Benefit and Defined Contribution
plans
. Responsible for providing analytics on matters of pension and health
care for purposes of short and long-term strategic development
Accounting
. Experienced in working with accounts receivable and payable, including
processing regular tax payments and payroll reports
. Familiar with a myriad of national, state, and local tax reporting
requirements
. Responsible for the collection of delinquent remittances in excess of
$1million dollars
. Conducted and prepared financial analytics and reports
. Extensive experience providing deliverables to both internal and
external clients, with focus on exceptional delivery of services and
the continued fostering of mutually beneficial professional
relationships
Employment History
State of Michigan, Office of Retirement Services 2002-
Present
Michigan Public School Employees Retirement System
Lansing Michigan
Financial Analyst
HRU, Inc Technical Resources 2000-2002
Lansing Michigan
Accountant and Payroll Specialist
Education and Professional Associations/Membership
The George Washington University/ESI International 2007
Associate Degree in Project Management
Michigan State University, East Lansing, Michigan 2000
Bachelor of Arts-Finance
Michigan State University Finance Association 2000-
Present
Member in Good Standing
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