Customer Service Data Entry

Vania P Burney

**** ****** ****** **

Decatur, GA 30034

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404-***-****

OBJECTIVE To secure a permanent position within an organization that demands

and rewards excellence. Learn all that I can in whatever position that is

offered while reaching the opportunity for advancement and personal

growth.

PROFILE More than 7 years successful experience in customer service and

support with recognized strengths in bookkeeping, data entry and ten-

key calculation. Possess solid computer skills. Excellent working

knowledge in Microsoft Excel, PowerPoint, Microsoft Word, Lotus Notes

and Mainframe operations. Ability to train, motivate, and supervise

customer service employees. A team player, able to maintain

production in successful and timely manner.

EXPERIENCE

Oct 2006 – Oct 2009 Data Entry Operator, Bank of America, Stone Mountain, GA

• Working in a production environment maintaining 6500 key strokes

per hour.

• Processing checks and customer accounts.

July 1998 – Nov 2006 Teller/ Encoder, Macy’s Cash Office, Stone Mountain, GA

• Processed monies received from Atlanta Stores.

• Balancing of store wallets making sure all balanced to what stores

sent in.

• Encoding of checks and balancing large volumes of money in

consolidation room in preparation for daily bank deposits.

Mar 1996 – Oct 1997 Day Porter, Contract Cleaning Service, Norcross, GA

• Managed the up-Keep of executive government buildings

supervised duties of employees under my leadership, making sure

building was kept clean.

Jan 95 – Mar 1996 Cashier/ Stock Person, Family Dollar Stores, Decatur, GA

• Customer service, stock clerk, maintaining assigned areas making

sure store was ran in a proper and productive Order

Dekalb Technical College, Clarkston, GA (June 1985)

Certificate in Data Entry

Education JTPA Summer Program, Typing and Data Entry

Dekalb Community College, Decatur, GA (1982 – 1983)

General Studies Include: Math, English, Language, Social Studies

Wheaton College, Wheaton, Illinois (1984)

Liberal Arts Major

Reference Available upon request

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