Customer Service Sales

Derek Ratliff

510-***-**** (H)

********@*****.***

Highlights & Qualifications

> Computer skills in the following software; Microsoft Word, Excel,

Lotus, DOS, Windows, Outlook, Macintosh

> Solid communication and customer service skills

> Highly accountable, timely, and professional

> Ability to set and attain set goals by turning thoughts into

actions

> Builds rapport quickly

> Good understanding of consultative selling and closing abilities

> Works well under deadlines independently as well as on a team

> Understands new concepts and projects quickly

Professional Work Experience

Acosta Marketing 08/2008-07/2010

Merchandising, Reset Specialist

. Responsible for maintaining the structural integrity of shelving and

displays for customer convenience.

. Maintained safety inspections and repairs as needed, efficiently

assisted customers with product upon request. Consistently went above

and beyond job duties while completing all inspections and assigned

tasks on time.

Business Works Of Hawaii 05/2006-08/2008

Company based out of Hawaii that sells high quality office

telecommunication and printing equipment.

Sales Representative

. Interacted with decision makers of different companies to identify the

office equipment they were using and evaluated their needs for

supplies, printers, or telecommunication equipment.

Maita Ford 01/2006-05/2006

Sales Associate

. Developed relationships and promoted product.

. Handled phone inquires and walk-in customers.

. Worked hand in-hand with the finance and insurance team as well as

service and parts department managers

. Specialized in selling large trucks and vehicles that were in high

demand in the agricultural base of the Auburn and Grass valley area.

Retail Store Services, Inc./ Home Depot 01/2005-12/2005

Merchandising, Reset Specialist

. Assisted with the display and merchandise design on the sales floor

. Maintained the structural integrity of shelving and displays for

customer convenience and safety; inspections and repairs as needed,

assisted customers with product upon request. Went above and beyond

job duties (while still completing all inspections and assigned tasks)

to assist customers with product presentation and sales.

. Provided contract based services to corporations such as Home Depot,

OSH, or Lowe's.

Orchard Supply Hardware 08/2000-11/2004

Department Leader

Managed staff, including discipline and task delegation, ordering, product

maintenance, customer relations, go to person for soothing disgruntled

customers, prior experience also included sales associate experience in

every department. Was complimented on my high level of knowledge and skill

with customers.

Trader Joes 10/1999-08/2000

Warehouse Stock Associate/ Customer Service

Used digital software to do inventory, itemize orders, and special order

submissions. Stocked and maintained products, loading and offloading

shipments, building displays, customer assistance with special requests or

product location, and developed customer communication skills and efficient

work style.

Dublin Cinemas 06/1996-

07/1999

Staff Manager (while attending high school and maintaining a 3.0 GPA)

Assigned staff members to various roles, send staff on breaks, monitored

job duties and delegation of others, disciplined or praise staff members,

developed supportive management style that was effective in keeping flow of

tasks and positive work moral. Prior to promotion to management worked as a

Customer Service/ Cashier team member doing digital ticket sales, monetary

transactions, inventory, concessions, communicating information to

customers, and operated specialized software, worked in projection room.

Educational Courses

. Understanding the Sales Process

. How To Properly and Professionally Approach a Customer Non-

Confrontationally

. Questioning - Finding out the customer's needs and wants

. Why People Buy - People aren't buying products, they are buying

relationships

. Why Customers Behave the Way They Do

. Automax Sales Training/Recruiting Solutions

. Real Estate Executives Broker Training

. General Contractor Vocational Training

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