Customer Service Sales

ELISA BARROS

**** ** ******* ***** *** Jensen Beach, FL 34957

*****.******@****.***

631-***-**** (Main) 772-***-**** (Home)

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EDUCATION

Bachelor of Science Degree in Business Management, Specialization in

Finance and Marketing

Minor in Spanish Language and Literature

State University of New York-Stony Brook

Stony Brook, NY

GPA 3.52 / 4.0

WORK EXPERIENCE

MedVance Institute

Admissions Representative

March 2009-Present

. Making 60-80 outbound calls to email and telephone inquiries received on

a daily basis

. Interviewing prospective students and guiding them through the admissions

process

. Enrolling a minimum of 5 students per week

. Reaching both weekly and monthly goals set forth by the Director of

Admissions

. Assisting the Director of Admissions with orientation and corporate

reporting

. Acting Director of Admissions when the Director is out of the office

Target Corporation

Executive Team Leader- Guest Experience

June 2008-March 2009

. Provided excellence in guest service while driving profitable

sales

. Managed a Team of 35-150 Team Members for opening and closing shifts

. Acted as the Leader on Duty several times a week

. Provided feedback and performance reviews for Team Members and Team

Leaders

. Balanced the store safe and did cash counting and cash allotment for next

day of sales

Campus Liaison for State University of New York - Stony Brook

September 2007-June 2008

. Created and retained relationships with on-campus organizations and the

Career Center

. Created and attended events such as career fairs, workshops, and

information sessions

. Guided interested candidates through the process of interviewing for the

company

. Provided question and answer sessions to all interested parties

Acting Team Leader, Home Storage Specialist, Leader on Duty

June 2006 -September 2007

. Designated as permanent acting Team Leader for all departments of Target

store

. Filled in for absent Team Leaders by supervising their departments and

Team Members

. Set home storage sales planners, zoned areas to plan and worked with the

overnight team

. Assisted with Leader on Duty tasks such as arming the building, taking

call outs,

working in the cash office and managing 35-150 employees

Sales Floor Team Member

June 2005-June 2006

. Assisted guests in electronics, using extensive knowledge of the area

. Served as a back-up cashier for Guest Services and the front lanes

. Filled in for any department with a staffing shortage

Waldbaum's

Cashier, Assistant to Front End Management

August 2003-June 2005

. Handled large sums of money on a regular basis

. Assisted front end managers with counting out money from register tills

. Supervised front-end employees (cashiers)

. Filled in for departments with staff shortages such as price change and

bakery

LEADERSHIP

Liaison for Target Case Study at Stony Brook University

September 2007-May 2008

. Pioneered a Target Case Study program at Stony Brook University for 2

semesters

. Served as a mentor and information source to classmates for the Target

Case Study

. Provided feedback and information regarding expectations of students

participating

. Worked closely with the business department faculty to ensure success of

the program

Liaison Kickoff Meeting for Target District Office

February 2008

. Performed a 15 minute presentation at the New York District Office for

Target

. Helped prepare an executive level PowerPoint presentation

. Actively participated in a Senior Level Executive meeting

. Made suggestions to Senior Level Executives about how they can help

campus liaisons

Executive Management Internship with Target Corporation

May 2007-August 2007

. Learned the daily tasks of all Team Members at Target

Corporation

. Job shadowed Executive Team Leaders of all areas

. Participated in store walks with District and Senior Level Team

Leaders

. Created an action plan to improve customer service in electronics,

jewelry and front end

ACHIEVEMENTS

. Member of Club 22 Enrollments for June 2009

. Recognition as Star Pupil for New Admissions Representative Training

Program

. Job offer for Executive Team Leader Position in New York and Florida

. Job offer for Campus Liaison position from Target Corporation

. Dean's List of academic achievement for 7 semesters at SUNY Stony Brook

. Employee of the month May 2006 at Target Corporation

. Star Employee recognition at Waldbaum's 2005

SKILLS

. Fluent in both English and Spanish

. Proficient in Microsoft Office Programs and Adobe Photoshop

. Computer Science background, including knowledge of HTML, C++ and Java

coding

References are available upon request

Contact this candidate